Outbound Sales Specialist

Job summary

Respond to inbound inquiries and contact leads from existing databases, presenting product features and benefits while addressing customer questions. Maintain accurate CRM records, collaborate on sales process improvements, and provide excellent customer service throughout the sales cycle.

Job details

Company Description Records Management Ltd provides complete records management solutions for medical practices, law offices, educational institutions, government organizations, and accounting firms across Ontario. The company delivers competitively priced services that comply with industry-specific regulations, using state-of-the-art imaging and indexing technology to secure documents both physically and digitally. As organizations transition from paper files to digital media, Records Management Ltd supports this shift through reliable, rapid systems for data storage and retrieval. Its document management solutions help clients save space, reduce costs, and access critical information instantly from any location. With advanced technology and a skilled team, Records Management Ltd manages projects ranging from basic file conversion to complex, technical archival work. Job Role: We are seeking a motivated and dynamic Inbound and Outbound Sales Representative to join our team. This role is essential in driving sales and providing exceptional customer service. The ideal candidate is a compassionate agent who's able to work with clients' needs. Responsibilities: Respond promptly to inbound inquiries from potential customers. Work though existing databases for outbound sales leads. Present product features and benefits effectively to prospective clients. Utilize technical sales knowledge to address customer questions and concerns. Maintain accurate records of customer interactions and sales activities in the CRM system. Collaborate with team members to develop strategies for improving sales processes. Provide exceptional customer service throughout the sales cycle, ensuring a positive experience. Skills: Proven experience in a call centre and inbount/outbound phone sales. Strong communication skills in English, both verbal and written. Ability to negotiate effectively and close deals. Familiarity with telemarketing practices is a plus; although this is NOT a telemarketing role Excellent customer service skills with a focus on building relationships. Strong organizational skills with attention to detail.

What you’ll do

Respond to inbound inquiries and contact leads from existing databases, presenting product features and benefits while addressing customer questions. Maintain accurate CRM records, collaborate on sales process improvements, and provide excellent customer service throughout the sales cycle.

Requirements

The role seeks someone with call centre and inbound or outbound phone sales experience, strong written and verbal English communication, and the ability to negotiate and close deals. Candidates should have excellent customer service and relationship-building skills, strong organization and attention to detail; familiarity with telemarketing practices is a plus, though this is not a telemarketing role.

Listed skills

• Customer service · Preferred
• Organization · Preferred
• Deal Closing · Preferred
• Attention to detail · Preferred
• Negotiation · Preferred
• Communication · Preferred
• Team Collaboration · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Inbound and Outbound Phone Sales
• Call Centre Experience
• Communication
• Negotiation
• Deal Closing
• Customer Service
• Relationship Building
• Telemarketing Practices
• Technical Sales
• CRM Recordkeeping
• Lead Generation
• Sales Presentation
• Organization
• Attention to Detail
• Team Collaboration

Job areas

• Sales
• Customer Service & Support