Collections Account Manager - Bilingual (French/English)
The Collections Account Manager is responsible for collecting outstanding balances across various company platforms. They monitor accounts and provide timely, effective resolutions to ensure business objectives are met.
- Hybrid
- Burnaby, BC
- Posted Aug 14, 2026
- 1 position
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Job summary
* The Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Brothers platforms, and monitoring and providing timely and effective resolutions to outstanding accounts. RB Global (NYSE: RBA) RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture. The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport. About the team - Corporate As a global company, our corporate teams support billions of dollars in equipment sales every year. In joining our corporate services teams, you will be ensuring the business runs smoothly in your respective verticals and supporting the overall business to achieve our core objectives. Every day your work will make a difference in the way we run our business and in the way customers interact with us.
What you’ll do
The Collections Account Manager is responsible for collecting outstanding balances across various company platforms. They monitor accounts and provide timely, effective resolutions to ensure business objectives are met.
Requirements
Candidates must have at least 5 years of collections experience in auto loans, commercial collections, or financial institutions. Strong communication skills, including excellent phone etiquette and written proficiency, are required.
Listed skills
- Problem solvingPreferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Collections
- Auto loans
- Commercial collections
- Financial institutions
- Communication skills
- Active listening
- Phone etiquette
- Written communication
- Email communication
- Questioning skills
- Probing skills
- Process improvement
- Problem solving
- Bilingual
- Heavy Hauling
- Agriculture
- Asset Classes
- Asset Management
- Online Auctions
- Benchmarking
- Bidding
- Construction
- Management
- Procurement
- Corporate Services
- Sales
- Leadership
- Innovation
- Material Handling
Job areas
- Finance & Accounting
- Customer Service & Support
- Administrative
- Logistics
- Transportation
- Collections Account Manager
- Account Manager (General)
- Commercial Sales Representatives
- Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products
Additional details
- Minimum education
- Bachelor’s degree
- Minimum experience
- 5+ years
- Posting language
- English
- Working hours
- 40 hours per week