Senior Account Manager

Job summary

Manage and grow strategic customer accounts across Canada by building trusted relationships, conducting business reviews, and identifying opportunities to expand logistics services. Coordinate with operations and support teams to deliver excellent service, resolve issues, monitor account performance, and recommend supply chain solutions that create measurable value.

Job details

We're seeking an experienced and relationship-driven Senior Account Manager to join our clients head office team in the Vancouver Lower Mainland. As a key contributor to our continued national growth, you'll be responsible for managing and expanding a portfolio of strategic customer accounts across Canada. In this role, you'll serve as the primary point of contact for some of our most important customers, building long-term partnerships, ensuring exceptional service delivery, and identifying opportunities to deepen our relationships. Working closely with our operations, warehousing, transportation, and leadership teams, you'll help customers optimize their supply chains while driving sustainable growth within your portfolio. What You'll Do Manage and grow a portfolio of key customer accounts across Canada Develop trusted relationships with customer stakeholders and become a strategic extension of their supply chain teams Conduct regular business reviews, performance discussions, and planning sessions with customers Identify opportunities to expand services across freight brokerage, warehousing, fulfillment, transloading, inventory management, and value-added solutions Lead customer onboarding, implementation, and ongoing account management initiatives Partner closely with operations and support teams to ensure service excellence and customer satisfaction Proactively manage customer issues, escalations, and continuous improvement initiatives Monitor account performance, customer retention, and growth objectives Analyze customer needs and recommend innovative logistics solutions that deliver measurable value Maintain accurate customer records, account plans, and opportunities within Salesforce What You Bring 5+ years of experience in account management, customer success, business development, or client relationship management within logistics, transportation, warehousing, or supply chain Strong preference for experience with a non-asset-based 3PL environment Demonstrated success managing and growing strategic customer relationships Strong business acumen with the ability to identify opportunities for account expansion and long-term partnership development Exceptional communication, presentation, and stakeholder management skills A customer-first mindset and proven ability to navigate complex operational environments Experience collaborating with cross-functional teams to deliver outstanding customer outcomes Proficiency with Salesforce or other CRM platforms Why Join Us? Manage a portfolio of strategic national accounts with significant growth potential Be part of a rapidly growing Canadian logistics provider with ambitious expansion plans Work from our Vancouver Lower Mainland head office while supporting customers across the country Join a values-driven culture built on flexibility, accountability, customer-centricity, and actionable intelligence Competitive compensation package with performance incentives tied to customer retention, growth, and portfolio success Opportunity to make a meaningful impact on both customer success and company growth

What you’ll do

Manage and grow strategic customer accounts across Canada by building trusted relationships, conducting business reviews, and identifying opportunities to expand logistics services. Coordinate with operations and support teams to deliver excellent service, resolve issues, monitor account performance, and recommend supply chain solutions that create measurable value.

Requirements

Requires at least five years of experience in account management, customer success, business development, or client relationship management in logistics, transportation, warehousing, or supply chain; experience in a non-asset-based 3PL is strongly preferred. Candidates should demonstrate success growing strategic accounts, strong business acumen and communication skills, customer-first judgment, cross-functional collaboration, and proficiency with Salesforce or another CRM.

Benefits

• Competitive Compensation
• Performance Incentives
• Flexible Work Culture

Listed skills

• Continuous Improvement · Preferred
• Supply chain management · Preferred
• Performance Monitoring · Preferred
• Salesforce · Preferred
• Stakeholder Management · Preferred
• Business development · Preferred
• Cross-Functional Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Strategic Account Management
• Customer Relationship Management
• Business Development
• Customer Success
• Supply Chain Management
• Logistics Solutions
• Account Growth
• Stakeholder Management
• Business Reviews
• Customer Onboarding
• Service Delivery
• Issue and Escalation Management
• Continuous Improvement
• Performance Monitoring
• Cross-Functional Collaboration
• Salesforce

Job areas

• Logistics
• Transportation
• Sales
• Management & Leadership
• Customer Service & Support