Account Manager

Job summary

Manage and grow existing accounts, support inbound leads, and guide clients from initial brief through product selection and delivery. Coordinate suppliers, source products and pricing, present ideas aligned with client budgets, and maintain organised project records while supporting sales operations.

Job details

35,000; OTE - Up to an additional £8,000 Hybrid, with 1 day a week in central London (once a month dependent on location) 08:30 - 17:00 About Project Merchandise We believe brands deserve better than trashy merch, so we’re here to help their promotions be more sustainable. Sustainable merch just makes sense, which is why we have curated our entire collection using responsible values, branding only the most consciously created items. It’s this kind of thinking that helped us become a B Corp, part of a network committed to using business as a force for good. We’re making an impact and growing fast as a result. We’re now looking for an Account Manager who wants to do the same. This is an opportunity to join a dynamic, disruptive business with big ambitions, and to be a part of its continual expansion. The role will give the successful applicant the chance to develop their skills and to progress as the business continues its growth. Job Overview As an Account Manager at Project Merchandise, you will play a key role within the Sales team whilst enhancing your understanding of the promotional merchandise industry and sustainable sourcing. This role is designed to provide hands-on experience across account management, supplier coordination, product sourcing, and day-to-day sales support, whilst working closely alongside senior members of the team. You will be managing projects, source products, coordinate information, and deliver a high-quality experience for both clients and suppliers. We are looking for someone who is eager to learn, organised, proactive, and excited by the opportunity to develop within a growing business. You will work closely with clients, suppliers, and the wider team to support the delivery of merchandise solutions that are creative, commercially effective, and aligned with sustainability goals. What You’ll Be Responsible For Managing and Growing Existing Business Dealing with inbound leads Supporting clients through the merchandise journey from brief through to delivery Collecting supplier information and supporting product sourcing where relevant Obtaining pricing and supporting website product updates Creating and presenting product ideas aligned to client briefs and budgets Supporting supplier communication and coordination Staying up to date with new products, trends, and industry developments Maintaining strong organisation across projects, quotes, and internal systems Supporting with operational and administrative tasks where required Learning about sustainable sourcing, products, and industry best practice Complete BPMA Level 1 training What We’re Looking For At least 3 years experience in the promotional merchandise industry Strong communication and organisation skills A proactive and positive attitude Someone who enjoys working collaboratively within a team Confidence managing multiple projects and priorities Genuine interest in sustainability and responsible sourcing Willingness to learn and develop within the promotional merchandise industry Good attention to detail Proficiency in Excel and PowerPoint A solutions focused mindset Someone excited by the opportunity to grow within the business Company Benefits Westfield Health cash plan for everyday healthcare Discounts platform for everyday purchases Auto-enrol pension plan with company matching up to 3% Hybrid working Learning perks Volunteering days EAP Project Merchandise is dedicated to building a culturally diverse workforce and is committed to equality of opportunity. We welcome applications from all individuals, regardless of background, opposing the discrimination of any employee or job applicant on the grounds of any protected characteristic. Apply Now Job Application Name First Last Job Role Email File Drop files here or Max. file size: 5 MB.

What you’ll do

Manage and grow existing accounts, support inbound leads, and guide clients from initial brief through product selection and delivery. Coordinate suppliers, source products and pricing, present ideas aligned with client budgets, and maintain organised project records while supporting sales operations.

Requirements

Applicants need at least three years of experience in the promotional merchandise industry, strong communication and organisational skills, and confidence managing multiple projects. The role also requires Excel and PowerPoint proficiency, attention to detail, a collaborative and proactive approach, and an interest in sustainability and responsible sourcing.

Benefits

• Westfield Health Cash Plan
• Everyday Purchase Discounts
• Auto-Enrolment Pension With Company Matching Up To 3%
• Hybrid Working
• Learning Perks
• Volunteering Days
• Employee Assistance Programme

Listed skills

• Organisation · Preferred
• Attention to detail · Preferred
• Account Management · Preferred
• Microsoft Excel · Preferred
• Project management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account Management
• Client Communication
• Supplier Coordination
• Product Sourcing
• Project Management
• Sales Support
• Pricing
• Product Presentation
• Organisation
• Prioritisation
• Attention To Detail
• Excel
• PowerPoint
• Sustainable Sourcing
• Promotional Merchandise

Job areas

• Sales
• Management & Leadership
• Environmental & Sustainability
• Customer Service & Support
• Administrative