Inside Sales Associate

Job summary

The Inside Sales Associate assists customers with product inquiries, order processing, and payments while maintaining showroom and warehouse operations. They are responsible for building strong customer relationships and ensuring a smooth sales and pickup experience.

Job details

Location: Pickering, ON - 391, 884 Dillingham Rd, Pickering, Ontario - L1W 1Z6 Pay: $20-$24/hour + performance bonuses up to $2,500. Work Hours: Monday-Friday 8:00 am to 4:30pm You want Benefits? You’ve got it! Our generous benefits package includes: * Medical, Dental, Vision and Prescription Drug Coverage * Group Retirement Savings Plan * Paid Time Off (PTO), Paid Holidays, & Sick Days * 100% employer paid Life Insurance and Long-Term Disability Insurance * Fully Funded Tuition Education Programs * Bonus Programs that include Employee Recognition and Referrals, Summer Madness, and Annual Performance * Employee Stock Purchase Plan * Employee Discounts and much more! What to Expect? As an Inside Sales Associate at POOLCORP, you will be an important part of the customer experience. In this fast-paced, customer-facing role, you will assist customers at the counter and over the phone by answering product questions, processing orders, recommending solutions, and helping ensure a smooth sales and pickup experience. You will build strong relationships with customers while also supporting showroom and basic warehouse operations. This is a great opportunity for someone who enjoys helping customers, learning products, and working in a hands-on team environment. On a daily basis, our Inside Sales Associate: * Assists walk-in and phone customers with product questions, orders, and service needs. * Accurately enters sales orders, generates invoices, and processes payments or credit authorizations according to company policy. * Recommend products and solutions based on customer needs and product availability. * Evaluates and determines disposition of warranty items handled at the counter, as prescribed by the manufacturer's warranty policy and customer needs. * Provides an estimated date of delivery to the customer based on knowledge of the vendor’s production and delivery schedules. * Pulls, stages, and distributes customer orders efficiently, including occasional use of an RF scanner. * Restocks and replenishes showroom merchandise to maintain product availability and presentation. * Cross-trains in receiving, shipping, and general warehouse duties to support overall branch operations. What You Will Need: * Must be 18 years of age or older. * Excellent customer service attitude and comfortable interacting directly with customers for most of the day. * Strong computer skills, including the ability to use basic computer systems and MS Office. * Ability to safely move products weighing up to 100 lbs. using equipment such as a dolly. Preferred: High school diploma or GED, 1+ years of related inside sales experience, Familiarity with pool supplies, parts, chemicals, or pool construction/maintenance Looking to work for the best in the industry? Look no further than POOLCORP, the world's leading distributor of outdoor living products. With over 445 Sales Centers in 12 countries and a team with more than 6,000 dedicated employees, we are committed to meeting the needs of our customers with pride and professionalism. Our network includes SCP Distributors, SCP Distributors International, Superior Pool Products, National Pool Trends, Pinch A Penny, and Horizon Distributors. Why join POOLCORP? We offer a wealth of opportunities for career growth and advancement, with comprehensive training programs to support your success. As a company, we value integrity, trust, diversity, and innovation, and we strive to foster a family-oriented, hometown culture that is supported by our strong, stable, and growing business. Join us today and experience the best of both worlds! So, end your job search here – at POOLCORP – Where Outdoor Living Comes to Life! Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply! Currently, POOLCORP has over one hundred and twenty military personnel serving on our team. We understand the uniqueness of hiring military personnel and veterans and will support him/her in the time of duty or with the transition into new civilian professions. This position is considered “safety-sensitive” and includes tasks or duties which could affect the safety and health of the employee performing the tasks or others. POOLCORP is a drug-free company and Equal Opportunity Employer – By Choice. The Company understands, respects, and values diversity – unique styles, experiences, identities, ideas, and opinions – while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled. This position is considered “safety-sensitive” and includes tasks or duties which could affect the safety and health of the employee performing the tasks or others. POOLCORP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

What you’ll do

The Inside Sales Associate assists customers with product inquiries, order processing, and payments while maintaining showroom and warehouse operations. They are responsible for building strong customer relationships and ensuring a smooth sales and pickup experience.

Requirements

Candidates must be at least 18 years old with strong computer skills and the ability to lift up to 100 lbs. A high school diploma or GED and previous inside sales experience are preferred.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Prescription drug coverage
• Group retirement savings plan
• Paid time off
• Paid holidays
• Sick days
• Life insurance
• Long-term disability insurance
• Tuition education programs
• Bonus programs
• Employee stock purchase plan
• Employee discounts

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Warehouse operations · Preferred
• Sales · Preferred
• MS-Office · Preferred
• Communication · Preferred
• Payment Processing · Preferred
• Inventory management · Preferred
• Relationship Building · Preferred
• invoicing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Sales
• Order processing
• Product recommendation
• Inventory management
• Warehouse operations
• RF scanner
• Invoicing
• Payment processing
• Relationship building
• Computer literacy
• MS Office
• Communication
• Problem solving
• Inside Sales
• Dollies
• Professionalism
• Talent Management
• Time Off Management
• Warehouse Operations
• Multilingualism
• Customer Service
• Computer Literacy
• Warehousing
• Innovation
• Medical Prescription
• Merchandising
• Operations
• Showrooms

Job areas

• Sales
• Customer Service & Support
• Retail
• Logistics
• Administrative
• Inside Sales Associate
• Retail Sales Associate (General)
• Shop Sales Assistants
• Retail Salespersons