Business Development Support Specialist

Job summary

The Business Development Support Specialist serves as a bridge between customers and internal departments to provide comprehensive sales and account support. Responsibilities include assisting with sales processes, resolving distributor inquiries, and maintaining accurate documentation of account activities.

Job details

At Phantom, making life better is our mission; for our customers and our employees. We're driven by our vision and values - it's what sets us apart as a corporation - and what makes Phantom Screens a special place to work. Since our beginning, in 1992, Phantom has excelled, expanded, and stayed laser-focused on our passion: making and installing the highest-quality retractable screens on the market. Now we're the top-selling retractable screen, and our products are international. Summary: We are seeking a motivated Business Development Specialist to join our sales team in a supportive role focused on supporting small-to-medium accounts and customer service excellence. This position serves as a critical bridge between our customers and internal departments while providing comprehensive sales support. The role offers a clear career progression path to Business Development Representative for high-performing individuals. Our Values: To Speak the Truth To Pursue Excellence To Serve Each Other To Practice Stewardship Position Responsibilities Sales Process & Account Support Assist assigned accounts with sales processes, procedures, marketing and product inquiries Guide partners through company procedures and documentation requirements Make sure partners are aware of and engaged with Phantom programs and communications Support pricing requests and quotation processes for designated accounts (Mulligan, Showroom) Help partners improve in key areas such as: Finding and focusing on the right customers in their area Closing more sales and improving their sales process Running local marketing and generating demand Delivering better service and installation experiences Share what's working well across the partner network Help partners understand and communicate the value of Phantom Screens products Track distributor performance metrics and escalate issues as needed Support distributor training initiatives Distributor Service & Issue Resolution (Assigned Accounts) Serve as primary point of contact for distributor inquiries and concerns Investigate and resolve distributor issues in a timely and professional manner Coordinate with internal teams to ensure swift problem resolution Internal Coordination Direct distributor inquiries to appropriate departments (technical, finance, shipping, etc.) Work with internal teams to make sure partners get the best possible support Help develop tools and resources that make partners more effective Share market and competitor feedback with the wider Phantom team Contribute ideas to improve how Phantom positions and sells its products Collaborate with Business Development Reps on account strategies Administrative Support Maintain accurate documentation of all distributor interactions Generate reports on account activity and issue resolution Assist with sales data analysis and territory planning Support special projects as assigned Position Requirements: Degree in Business, Marketing, Communications, or related field 1-2 years of customer service or sales support experience preferred Strong written and verbal communication skills Proficiency in CRM systems and Microsoft Office Suite Excellent organizational and time management abilities Problem-solving mindset with attention to detail Preferred Qualifications Previous experience in B2B sales or account management Knowledge of distribution channels and partner management Experience with sales processes and pipeline management Key Competencies Customer-focused approach with strong service orientation Ability to work collaboratively in a team environment Adaptability and willingness to learn new processes Strong interpersonal skills and professional demeanour Initiative and ability to work independently Results-driven with focus on continuous improvement Career Development This role is designed as a stepping stone to a Business Development Representative position. High-performing specialists will have opportunities to: Shadow senior Business Development Reps Gradually take on larger accounts and more complex sales activities Develop account management skills Advance to Business Development Rep role based on performance and business needs So, if you meet the requirements and qualifications posted above, we’d love to hear from you. Compensation: $50,000–$60,000 per year. This range reflects our current expectation for the role. If your experience or skills place you outside this range, we still encourage you to apply—we value the right fit above all. If you require additional assistance with your application, please contact hr@phantomscreens.com

What you’ll do

The Business Development Support Specialist serves as a bridge between customers and internal departments to provide comprehensive sales and account support. Responsibilities include assisting with sales processes, resolving distributor inquiries, and maintaining accurate documentation of account activities.

Requirements

Candidates should possess a degree in Business, Marketing, Communications, or a related field along with 1-2 years of customer service or sales support experience. Proficiency in CRM systems and Microsoft Office, combined with strong communication and organizational skills, is required.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Account Management · Preferred
• Data analysis · Preferred
• CRM Systems · Preferred
• Communication Skills · Preferred
• Microsoft Office Suite · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Sales support
• Customer service
• Account management
• CRM systems
• Microsoft Office Suite
• Communication skills
• Organizational skills
• Time management
• Problem-solving
• B2B sales
• Data analysis
• Territory planning
• Distributor management
• Marketing support
• Pricing processes
• Account Strategy
• Business Metrics
• Sales Support
• Administrative Support
• Professionalism
• Willingness To Learn
• Planning
• Account Management
• Adaptability
• Data Analysis
• Business Marketing
• Business To Business
• Business Development
• Customer Relationship Management
• Management
• Customer Service
• Communication
• Complex Sales
• Continuous Improvement Process
• Finance
• Sales
• Selling Techniques
• Marketing
• Interpersonal Communications
• Problem Solving
• Microsoft Office
• Partner Relationship Management
• Performance Metric
• Quotations
• Sales Process
• Showrooms
• Stewardship
• Time Management
• Verbal Communication Skills
• Coordinating

Job areas

• Sales
• Customer Service & Support
• Administrative
• Management & Leadership
• Business Development Support Specialist
• Business Development Specialist
• Commercial Sales Representatives
• Market Research Analysts and Marketing Specialists

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