Account Manager

Overview OpTalent is partnering with a leading Canadian HVAC and mechanical services provider to hire a Strategic Account Manager for their London, Ontario region. This is a relationship-driven account management role where you will inherit an established portfolio of commercial customers. The focus is on retention, service agreement growth, and identifying new project opportunities across an existing client base. This is not a cold-calling-heavy role, but there is a strong expectation to proactively uncover expansion opportunities. What You’ll Do Manage and grow an existing portfolio of commercial HVAC service accounts Own preventative maintenance (PM) agreement renewals and drive customer retention Identify opportunities for HVAC upgrades, retrofits, repairs, and capital projects Develop account growth strategies across multi-site and key accounts Act as the primary point of contact for facility managers, property managers, and building owners Collaborate with Operations, Service, and Project teams to deliver seamless execution Ensure accurate CRM tracking of account activity, forecasts, and opportunities Monitor customer satisfaction and act as escalation point for service issues What You Bring 5–7+ years in Account Management, Customer Success, or consultative B2B sales Experience in commercial HVAC, mechanical services, facilities management, or building systems (strong asset) Proven success managing and growing existing accounts and service agreements Strong communication, relationship-building, and negotiation skills Experience with CRM systems and Microsoft Office Valid driver’s licence Why This Role Manage an established book of commercial clients Strong earning potential with base + uncapped commission Long-term growth with a respected national industry leader Opportunity to work closely with technical and operational teams Compensation & Benefits Competitive base salary Uncapped commission + performance bonus Health, dental & vision coverage Hybrid work model Paid vacation and personal time Training and professional development Please Apply today to express your interest! #P1

Manage and grow an existing portfolio of commercial HVAC service accounts while focusing on customer retention and identifying new project opportunities. Act as the primary point of contact for facility managers and collaborate with various teams to ensure seamless execution of services.

Candidates should have 5–7+ years of experience in account management or consultative B2B sales, preferably in commercial HVAC or related fields. Strong communication and relationship-building skills are essential, along with experience using CRM systems.

• Health Coverage • Dental Coverage • Vision Coverage • Paid Vacation • Personal Time • Training • Professional Development

• CommunicationPreferred
• Microsoft OfficePreferred

Identified from the job description. Confirm important requirements above.

• Account Management
• Customer Success
• B2B Sales
• Commercial HVAC
• Mechanical Services
• Facilities Management
• Building Systems
• Communication
• Relationship Building
• Negotiation
• CRM Systems
• Microsoft Office

• Sales
• Customer Service & Support
• Construction
• Management & Leadership

Minimum experience

7+ years

Posting language

English

Working hours

40 hours per week