MSP Process

Verified Job Source

Help Desk Automation: SOC2 Compliant 2-Way End-User Verification, AI Voice/Chat, Secure Data Send, PSA-inSMS/Teams

New Orleans, Louisiana

1–10 people

About

MSP Process elevates your service delivery with PSA-integrated verification, communication and automation tools where all client interactions are logged. Using SMS, Chat, email, phone, and push-notification channels, MSPP uses the client-preferred communication medium for end-user and tech verification for Zero-Trust Policy, rapid ticket creation and response, and ticketing and scheduling automation. Mobile technician and end-user apps let you communicate with all parties in a seamless and secure fully integrated Manage environment. We fully support integrations with Autotask, Kaseya BMS, Syncro and Halo! Our ConnectWise and Autotask Integrations feature a native Pod/Insight to perform all communications, ticketing and verification. #psa #msp #verification #zero-trust #SMS #MMS #zerotrust #vishing #socialengineering #servicedesk #helpdesk #automation

Open positions

Business Development Manager

Remote · ["Canada"]

Company Description MSP Process provides PSA-integrated verification, communication, and automation tools that ensure all client interactions are securely logged and traceable. The platform uses SMS, chat, email, phone, and push notifications to support client-preferred communication channels, enabling Zero-Trust verification, rapid ticket creation and response, and automated ticketing and scheduling. Mobile technician and end-user applications allow seamless, secure communication across all parties within a fully integrated management environment. MSP Process offers full support for integrat…