Executive, Inside Sales

Job summary

The Inside Sales Executive is responsible for increasing sales revenue and volume by identifying new opportunities and managing existing customer portfolios. They provide commercial support to the sales team, handle service escalations, and ensure all KPI metrics are met.

Job details

Position Summary: The Inside Sales Executive’s main role is to increase sales revenue and volume for MSC Canada and is responsible for establishing contact with new and existing customers, identifying new opportunities, and following up on potential leads that are assigned to them. The Incumbent will monitor industry trends to identify markets and to develop plans to expand revenue and volume. Inside Sales Executives are expected to increase volumes monthly by supporting the activities of the Sales Executives to meet budget standards established by the commercial team. We're searching for highly motivated individuals with a proven track record in Sales, who is comfortable with both ‘hunter’ and ‘farmer’ mentalities, and has an entrepreneurial mindset with a strong capacity to qualify, build and manage the sales pipeline. Level of Responsibility Leading projects/workstreams, and responsible for outcomes/strategic impact on department or business unit performance. May have direct reports, mentoring others, driving innovation, and improving processes within their domain. Key Tasks * Support Sales Executives’ portfolios by managing day to quoting, service escalations, providing intel, and overall commercial support. * Understand the complete commercial opportunities and handle all commercial requests to support and drive growth or MSC Canada. * Provide all necessary service requirements deemed needed by the portfolios and continue to be a key contact to ensuring all requirements are met within the organization by reporting and ensuring KPI metrics are met. * Provide outstanding customer service to clients over the phone or by email in a timely manner. (i.e.: follow-ups, updates, and announcements). * Understand and always identify the business currently moving and historically moving with the portfolio accounts. * Complete mandated sales call KPI’s on a weekly basis. * Report on opportunities and discussions from weekly sales calls within our CRM system. * Monitor sales targets to be achieved (weekly, monthly, annually). * Participate in online meetings with customers. * Attend required business functions, during and after business hours, to represent the commercial team of MSC Canada and further build our market presence within Canada. * Additional responsibilities may be added or modified to meet changing business requirements. Skills / Experience: All MSC Canada employees are expected to exhibit the MSC Values, striving to drive customer centric results in all interactions with colleagues and customers alike. * Enthusiastic and energetic individual with an entrepreneurial attitude, fearlessness when it comes to hunting new business. * Enjoys a fast-paced collaborative environment. * Proven ability to take initiative and set priorities and demonstrates a high sense of urgency as well as an ability to work independently. * Prompt and consistent in initiating or following up on client requests/issues; approach problems logically and with demonstrated good judgment. * Demonstrates well-developed negotiation and interpersonal skills: comfortable with a variety of people at all organizational levels. * Strong organizational skills and the ability to multi-task: able to manage the workload and their time effectively, attaining specified targets, ensuring accuracy, correctness and speed are maintained, when deadlines are tight, and the pressure is on. * Strong verbal and written communication skills is adept at growing and maintaining productive business relationships; communicates in a clear, professional manner; consistently courteous and respectful with a highly developed sense of integrity and understanding of their role. * 2-3 years B2B sales experience within the shipping and supply chain industry. * Proficiency in Microsoft Office, CRM systems. Why Join MSC Canada? MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier. Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture, and establishing our future direction. Great people who work hard and look out for each other because we’re a team—it’s that simple! Just to name a few of our perks: * Flexible health and dental benefits coverage (for all permanent full-time roles). * RRSP coverage with the Company matching a portion of employee contribution (for all permanent full-time roles). * Tailored training program opportunities for employee development. * Employee mentorship, leadership, and assistance opportunities. * Employee referral incentive program. * Community Involvement. * Gym facility Montreal and Toronto offices. * Health & Wellness Program. MSC Canada’s Commitment to a fair talent acquisition process: AI Disclosure At MSC Canada, we are committed to transparency and fairness in our recruitment process. We do not use any artificial intelligence in our talent acquisition efforts. Vacancy Clarity • Existing Vacancy: This position is for an established role that is currently open. Timely Communication MSC Canada ensures timely updates for candidates. All individuals selected for an in-person interview will be notified within 45 days of their initial discussion with us. Hurry, and apply now! MSC Canada is an equal opportunity employer, and we welcome and encourage applications from all interested parties. Accommodations are available, upon request, for those with a disability or medical need during any stage of the recruitment process. We thank all candidates for their interest in MSC Canada however, only those candidates selected for an interview will be contacted.

What you’ll do

The Inside Sales Executive is responsible for increasing sales revenue and volume by identifying new opportunities and managing existing customer portfolios. They provide commercial support to the sales team, handle service escalations, and ensure all KPI metrics are met.

Requirements

Candidates must have 2-3 years of B2B sales experience within the shipping and supply chain industry. Proficiency in Microsoft Office and CRM systems is required, along with strong negotiation and organizational skills.

Benefits

• Flexible health and dental benefits coverage
• RRSP coverage with company matching
• Tailored training program opportunities
• Employee mentorship
• Leadership development
• Employee referral incentive program
• Community involvement
• Gym facility access

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Supply chain management · Preferred
• interpersonal skills · Preferred
• Account Management · Preferred
• Negotiation · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• CRM Systems · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• B2B Sales
• Shipping industry knowledge
• Supply chain management
• CRM systems
• Microsoft Office
• Negotiation
• Interpersonal skills
• Time management
• Lead generation
• Customer service
• Pipeline management
• Strategic planning
• Communication
• Problem solving
• Account management
• Inside Sales
• Sales Pipelines
• Energetic
• Supply Chain
• Professionalism
• Organizational Skills
• Self-Motivation
• Artificial Intelligence
• Business To Business
• Customer Relationship Management
• Business Requirements
• Customer Service
• Container Shipping
• Training And Development
• Sales
• Leadership
• Innovation
• Interpersonal Communications
• Key Performance Indicators (KPIs)
• Mentorship
• Multitasking
• Phone Sales
• Proactivity
• System Monitoring
• Process Improvement
• Enthusiasm

Job areas

• Sales
• Logistics
• Customer Service & Support
• Transportation
• Inside Sales Executive
• Inside Sales Account Executive
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products