🌎Global Contact Center Outsourcing Simplified: Delivering Scalable CX Solutions with Award-Winning Talent & Technology
Iowa City, Iowa
MCI is a global leader in tech-enabled business services, simplifying contact center outsourcing for brands worldwide. With a focus on digital transformation and efficiency, we help our clients Do More For Less by delivering scalable, agile solutions tailored to their needs. Through organic growth and strategic acquisitions, MCI has built a portfolio of companies offering synergistic services, including contact center management, business process outsourcing (BPO), Omnichannel CX deployment, IT services, software and app development, customer experience management, inside sales, and collections/account receivable management. Our comprehensive BPO-as-a-Service (BPOaaS) model provides flexible, end-to-end solutions for companies looking to optimize their operations. CX OUTSOURCING SIMPLIFIED MCI combines the strength of global scale with the personalized touch of smaller, agile teams. Our award-winning Customer Service Representatives (CSRs) deliver exceptional customer engagement, sales, and retention services with empathy and expertise. 🤝 Customer Experience Solutions 📈 Revenue Growth Services 🏡 Remote Workforce Solutions 🧠 CX Strategy & Design 🔒 Secure, Scalable, and Stable Operations CX TECHNOLOGY THAT DELIVERS We ensure every customer interaction is seamless across all channels, powered by cloud-based technology and intelligent automation. Our solutions enhance both customer and employee experiences, driving efficiency and cost savings. 📊 Automation, Data & Analytics ☁️ Cloud & Digital Engineering 🤖 Digital Self-Service & Cost Mitigation 🧩 Technology & Systems Integration 🚀 Digital Transformation & Marketing Solutions With over 5,000 employees and 370+ North American clients, MCI leads a global network of brands, including Gravis Marketing, OnBrand24, Valor Intelligent Processing, Market Force, and others. Contact us today to discover how MCI can help your brand achieve its full potential through Global Contact Center Outsourcing – Simplified.
On-site
Lead the identification and development of new business opportunities within the infrastructure and B2B sectors to drive sustainable revenue growth. Oversee regional sales initiatives, manage the client pipeline, and provide strategic direction to business development teams.
Remote · California, United States
Lead global sales strategy and drive revenue growth by identifying new business opportunities in the BPO and call center space. Manage a high-performing remote sales team and foster long-term relationships with enterprise clients.
On-site
The role focuses on driving growth through lead generation, prospecting, and closing new business opportunities for customer experience and BPO services. Responsibilities include conducting sales presentations and developing profitable programs tailored to client objectives.
On-site
Lead strategic initiatives to generate new business and expand the company's presence in the infrastructure and workforce solutions space. Manage the full sales cycle from lead generation and appointment setting to closing deals and nurturing long-term client loyalty.
On-site
Lead strategic initiatives to drive business growth and expand the company's presence in key staffing markets. Manage the full sales cycle from lead generation and prospecting to closing deals and maintaining client relationships.
On-site · Sydney Indian Reserve No. 28A
The Call Center Sales Manager leads a team of supervisors to drive sales performance, improve customer experience, and manage daily operations. They are responsible for coaching staff, monitoring metrics, and ensuring the delivery of high-quality service across all communication channels.
On-site · Westmount
Handle inbound customer calls to identify needs and recommend appropriate products or services. Guide customers through the purchasing process while meeting sales goals and documenting interactions.
On-site · Westmount
The representative is responsible for making outbound calls to prospective customers to promote products and services. They must identify customer needs, build rapport, and meet individual sales performance metrics.
On-site · Westmount
The representative is responsible for making outbound calls to prospective customers to promote products and services. They must identify customer needs, build rapport, and meet individual sales performance metrics.
On-site · Sydney
Handle inbound and outbound sales calls in English and Spanish to identify customer needs and recommend products. Focus on closing sales, processing orders, and maintaining high customer satisfaction goals.
On-site · Sydney
Engage with prospective and existing customers via telephone to identify needs and recommend appropriate products or services. Focus on closing sales opportunities while meeting individual performance targets and maintaining accurate customer documentation.
On-site
Lead new client acquisition and manage high-value corporate relationships across IT and BPO services. Develop targeted sales strategies and collaborate with internal teams to deliver contract-winning solutions.