Inside Sales Representative

Job summary

Make daily outbound calls to prospective customers, identify their IT support needs, and schedule First Time Appointments for the Outside Sales team. Track performance against weekly KPIs, respond to questions and objections, identify sales opportunities, and maintain accurate customer records and relationships.

Job details

Lotus Group has partnered with a leading Information Technology provider that delivers top-notch managed IT solutions to small and medium-sized businesses across Western Canada. They are seeking an Inside Sales Representative to join their team in Edmonton, Alberta. You will play a vital role in driving business growth by scheduling meetings that lead to sales and supporting the Outside Sales team in achieving sales objectives. You will be responsible for making daily outbound calls to potential customers, identifying their IT support needs, and setting up First Time Appointments (FTAs). The ideal candidate is self motivated, detail oriented, and an excellent communicator who thrives on making fast, meaningful connections. You are naturally warm, helpful, and friendly, with a strong ability to listen, empathize, and build rapport with others. Key Responsibilities: Make daily outbound phone calls to potential customers from a given directory. Set up First Time Appointments (FTAs) with prospective customers for the Outside Sales team. Successfully monitor and meet weekly Key Performance Indicators (KPIs). Ask pertinent questions to understand a customer's needs. Answer customer questions and overcome objections. Identify potential sales quickly. Gather data on potential customers for future strategies. Keep detailed records of phone calls and maintain the customer database. Maintain a working relationship and build rapport with all potential customers. Key Qualifications: 1+ years of experience in Inside Sales would be considered an asset. Experience making cold calls. IT experience would be considered an asset. Well-developed interpersonal skills. Results oriented with the ability to manage multiple priorities. Passionate about results and a sense of accountability. Employee Perks: Competitive salaries. Comprehensive health, dental, and vision insurance. Health Spending Account. Retirement savings plan with up to 3% company matching. 3 weeks of paid time off annually, plus 11 days off on Alberta holidays. Paid parking. Company lunches and social events. We thank all interested applicants. Please note that only those applicants who meet the qualifications and requirements will be contacted. Lotus Group provides Elevated Search, Recruitment and Human Resource services across Canada. With established client and talent networks spanning coast to coast, we know that employees are the power that fuel excellent organizations. Lotus group is dedicated to being Canada's most trusted provider of Elevated People Solutions. For more information, visit www.lotus-group.ca.

What you’ll do

Make daily outbound calls to prospective customers, identify their IT support needs, and schedule First Time Appointments for the Outside Sales team. Track performance against weekly KPIs, respond to questions and objections, identify sales opportunities, and maintain accurate customer records and relationships.

Requirements

The role seeks a self-motivated, detail-oriented communicator with strong interpersonal skills, a results-focused approach, and the ability to manage multiple priorities. Cold-calling experience is expected; at least one year of inside sales experience and IT experience are considered assets.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Health Spending Account
• Retirement Savings Plan With Up To 3% Company Matching
• Three Weeks Of Paid Time Off
• Eleven Alberta Holidays Off
• Paid Parking
• Company Lunches And Social Events

Listed skills

• Time management · Preferred
• Objection Handling · Preferred
• record keeping · Preferred
• Cold Calling · Preferred
• interpersonal communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Inside Sales
• Cold Calling
• Outbound Calling
• Appointment Setting
• Customer Needs Assessment
• Objection Handling
• Sales Prospecting
• Customer Relationship Building
• Interpersonal Communication
• Active Listening
• Rapport Building
• Customer Database Management
• Record Keeping
• KPI Monitoring
• Time Management
• Accountability

Job areas

• Sales
• Technology
• Customer Service & Support