This role is responsible for owning and growing a portfolio of Commercial accounts by driving expansion ARR and durable NRR outcomes
This role leads structured expansion and renewal strategies across moderate-complexity accounts, delivering predictable revenue growth through disciplined account planning, multi-product adoption, and value-based commercial execution
Own and deliver expansion ARR quota and renewal performance within assigned Commercial accounts
Develop and execute structured account plans focused on multi-product adoption and wallet-share growth
Lead complex discovery and expansion conversations across multi-stakeholder buying groups
Drive disciplined renewal strategy, negotiation, and retention execution
Manage larger deal sizes and moderate sales cycle complexity
Maintain accurate revenue forecasting and pipeline inspection discipline
Partner cross-functionally with CX, Product, and Solutions to ensure alignment on expansion strategy
Identify commercial risk signals and proactively mitigate renewal exposure
Ensure clean commercial handoffs where role transitions are required
Perform other duties and responsibilities as required to support business needs

Career progression opportunities
Dental and healthcare plan
Employee Assistance Programme (EAP)
Learning Portal- Actual experience may vary depending on role complexity, geography, and internal development opportunities or a comparable mix of training, education, and experience
Experience managing Commercial account portfolios with ARR responsibility
Experience with structured sales methodologies
Strong negotiation and commercial strategy capability
Demonstrated ability to drive expansion and renewal growth in multi-stakeholder environments
Typical experience: 5+ years in related role or experience
University degree preferred
Experience managing multi-product portfolios
Experience supporting Commercial or mid-market segments
Experience navigating competitive displacement or pricing negotiations

Account Director