Top Benefits
About the role
At Canada One Auto Group, we strive to provide world class products and excellent customer service to all of our customers. We provide our employees with a culture that is unique, community involved and focused on continuous improvement with potential to move up within the company.
Under the umbrella of Canada One Auto Group, Toyota On The Park strives to provide an experience that is memorable and positive for all customers. At Toyota On The Park, our main focus is reflected in our commitment to the community in which we live and work.
The Position
We are looking for a Full-Time Service Advisor with a minimum of five years’ experience in a similar position. You must have a valid G class driver’s license and the ability to work under pressure.
Greet each customer in a prompt and courteous manner, and ensure they will be helped momentarily. Communicate with customers to determine the nature of the mechanical problems or issues. Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle’s work will be completed. Handle telephone inquiries regarding work in process and appointments, retrieve customer and vehicle data and return phone messages promptly. Schedule appointments using dealership approved forms. Maintain a dealership-prescribed standard for “hours per customer repair order written”. Inspect all vehicles for bodywork, notify the customer if work is needed and provide an estimate for body shop work. Keep a daily log of repair orders written, status as well as carryovers. Handle customer complaints and misunderstandings. Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised. Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage. Explain optional services, warranty information and policies to customers. Refer leads and prospects for vehicle sales to the new and pre-owned sales departments. Demonstrate behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customers, co-workers and suppliers. Adhere to all company policies, procedures and safety standards.
About You
You are a motivated individual who will take on new challenges You are highly organized and detail-oriented You have previous experience with Reynolds & Reynolds software You have a passion for customer service. You assist customers by analyzing and interpreting their needs. You also offer appropriate options, solutions and resolutions
Why Should I Apply?
Offer a Competitive Compensation Structure Group Benefit Plan after three months of employment Excellent growth and advancement opportunities
In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities, a request for accommodation will be accepted throughout the hiring process.
We are an equal opportunity employer that welcomes all applicants including persons with disabilities, visible minorities, women, and aboriginals. We thank you for your interest, however, only those applicants selected for an interview will be contacted.
About Toyota On The Park
On May 2, 1963, the Inn on the Park was opened by the Four Seasons Hotels Inc. under Chairman Isadore Sharp. Although it was the second for the chain, it was the one that signaled that Four Seasons would become one of the world's premier luxury hotel businesses.
From the beginning it was an overwhelming success, overlooking beautiful park setting and counting among it's famous guests, The Queen Mother, The Queen, Rolling Stones, Nikita Kruschev, Guns and Roses, Henry Winkler and Glen Gould, to name just a few. In 1996 it was sold to a Vancouver businessman but was not able to recapture it's former glory and gradually slipped into disrepair.
In October 2004, it was purchased and the huge task of redeveloping the property carried on in several phases. First, the oldest part of the hotel was demolished and in it's place, two car dealerships were built at the front of the property facing the hill to Eglinton Ave. Toyota On the Park and "Lexus On the Park" opened in early 2009.
Although the original hotel is no longer there, On the Park was created in the spirit of service and success for which the Inn On the Park was known.
Similar Jobs
Top Benefits
About the role
At Canada One Auto Group, we strive to provide world class products and excellent customer service to all of our customers. We provide our employees with a culture that is unique, community involved and focused on continuous improvement with potential to move up within the company.
Under the umbrella of Canada One Auto Group, Toyota On The Park strives to provide an experience that is memorable and positive for all customers. At Toyota On The Park, our main focus is reflected in our commitment to the community in which we live and work.
The Position
We are looking for a Full-Time Service Advisor with a minimum of five years’ experience in a similar position. You must have a valid G class driver’s license and the ability to work under pressure.
Greet each customer in a prompt and courteous manner, and ensure they will be helped momentarily. Communicate with customers to determine the nature of the mechanical problems or issues. Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle’s work will be completed. Handle telephone inquiries regarding work in process and appointments, retrieve customer and vehicle data and return phone messages promptly. Schedule appointments using dealership approved forms. Maintain a dealership-prescribed standard for “hours per customer repair order written”. Inspect all vehicles for bodywork, notify the customer if work is needed and provide an estimate for body shop work. Keep a daily log of repair orders written, status as well as carryovers. Handle customer complaints and misunderstandings. Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised. Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage. Explain optional services, warranty information and policies to customers. Refer leads and prospects for vehicle sales to the new and pre-owned sales departments. Demonstrate behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customers, co-workers and suppliers. Adhere to all company policies, procedures and safety standards.
About You
You are a motivated individual who will take on new challenges You are highly organized and detail-oriented You have previous experience with Reynolds & Reynolds software You have a passion for customer service. You assist customers by analyzing and interpreting their needs. You also offer appropriate options, solutions and resolutions
Why Should I Apply?
Offer a Competitive Compensation Structure Group Benefit Plan after three months of employment Excellent growth and advancement opportunities
In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities, a request for accommodation will be accepted throughout the hiring process.
We are an equal opportunity employer that welcomes all applicants including persons with disabilities, visible minorities, women, and aboriginals. We thank you for your interest, however, only those applicants selected for an interview will be contacted.
About Toyota On The Park
On May 2, 1963, the Inn on the Park was opened by the Four Seasons Hotels Inc. under Chairman Isadore Sharp. Although it was the second for the chain, it was the one that signaled that Four Seasons would become one of the world's premier luxury hotel businesses.
From the beginning it was an overwhelming success, overlooking beautiful park setting and counting among it's famous guests, The Queen Mother, The Queen, Rolling Stones, Nikita Kruschev, Guns and Roses, Henry Winkler and Glen Gould, to name just a few. In 1996 it was sold to a Vancouver businessman but was not able to recapture it's former glory and gradually slipped into disrepair.
In October 2004, it was purchased and the huge task of redeveloping the property carried on in several phases. First, the oldest part of the hotel was demolished and in it's place, two car dealerships were built at the front of the property facing the hill to Eglinton Ave. Toyota On the Park and "Lexus On the Park" opened in early 2009.
Although the original hotel is no longer there, On the Park was created in the spirit of service and success for which the Inn On the Park was known.