At MSH, passion meets profession. We're a team of dedicated enthusiasts who find genuine fulfilment in what we do, and we're looking for someone who feels the same way.

About MSH International MSH International is a leading provider of international health insurance, business travel insurance, and assistance solutions, supporting organizations and individuals operating globally. We specialize in delivering flexible, customized insurance solutions backed by high-touch service and global expertise. About the Opportunity We're looking for a Key Account Manager to support one of our largest and most important client relationships.

This isn't your typical account management role. You'll partner with a large client network made up of multiple school entities, helping ensure a seamless experience for administrators, students, and stakeholders. From onboarding new schools to analyzing data trends and leading strategic projects, you'll play a critical role in shaping the client experience and driving long-term success. If you enjoy managing complex accounts, working with data, presenting to clients, and collaborating across teams, this role offers plenty of variety, ownership, and growth opportunities.

What You'll Be Doing Build Strong Client Partnerships Serve as the primary point of contact for one of our key clients Develop trusted relationships with school administrators, brokers, and stakeholders Deliver exceptional service and ensure a positive client experience Support client retention and identify opportunities to improve service and program offerings Navigate complex account structures while maintaining consistency across multiple entities

Lead Onboarding & Implementation Support the successful launch of new schools and insured populations Coordinate with internal teams including underwriting, operations, and assistance services Create onboarding plans, timelines, and communication strategies Provide training and guidance on coverage, claims, and member services Help clients feel confident and supported throughout the implementation process

Turn Data into Actionable Insights Analyze claims data, utilization trends, and account performance Build reports, dashboards, and renewal presentations Identify trends and opportunities to improve outcomes for clients Ensure policy and eligibility data remains accurate and up to date Support renewal discussions with meaningful recommendations

Drive Projects & Continuous Improvement Contribute to strategic initiatives and new business solutions Collaborate across departments to enhance processes and service delivery Support product enhancements and digital transformation projects Help pilot and roll out new programs within the education and international student market

Present with Confidence Lead onboarding sessions, business reviews, and renewal meetings Translate complex insurance concepts into clear, easy-to-understand language Create polished presentations and client communications Represent MSH with professionalism and credibility

What You Bring Experience 3-5+ years of experience in account management, client services, insurance, or a related field Experience managing complex clients or multiple stakeholders Background in insurance, education, international student services, or global mobility is an asset Technical Skills Advanced knowledge of Microsoft Excel, PowerPoint, and Word Experience using Salesforce, Power BI, or similar CRM and reporting tools Knowledge of group benefits, international health insurance, or travel insurance is preferred Understanding of claims processes, policy structures, and underwriting principles is a plus

What Will Help You Succeed Strong analytical and problem-solving skills Excellent attention to detail and organization Outstanding written and verbal communication skills Confidence presenting to clients and senior stakeholders Ability to manage multiple priorities and adapt to changing needs A proactive, solutions-focused mindset A collaborative approach and desire to work as part of a team

Why Join MSH? Salary: $65,000 - $75,000 CAD annually + variable bonus (Final compensation will be based on experience, skills, and qualifications.) Hybrid/remote work environment Monday-Friday schedule with standard business hours Company-provided laptop Comprehensive health benefits and Employee Assistance Program Wellness spending account RRSP matching program Minimum 3 weeks of vacation plus generous sick and flex days Career growth opportunities across teams and functions A collaborative culture where your ideas matter Supportive leaders who are invested in your success

Our Commitment to Inclusion MSH International is committed to building an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applications from all qualified candidates and are dedicated to providing a barrier-free recruitment experience.

If you require accommodation at any stage of the recruitment process, please let us know. We will work with you in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA).

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

In accordance with Ontario's Working for Workers Four Act, 2024, MSH confirms that artificial intelligence tools may be used during the recruitment and selection process.