This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Portfolio Lead, Client Engagement (Med Comms) based in Canada.

This is an exceptional opportunity for an experienced client services leader to oversee a high-value portfolio of medical communications programs within the life sciences industry. You will drive strategic client partnerships, portfolio performance, and operational excellence while collaborating closely with scientific and cross-functional leaders. The role combines executive-level relationship management, financial oversight, and team leadership to deliver impactful Medical Affairs and publications initiatives. You will play a critical role in shaping long-term client success, identifying growth opportunities, and ensuring consistent delivery across multiple accounts. Working in a collaborative, fast-paced environment, you will have the autonomy to influence portfolio strategy while mentoring high-performing teams and contributing to business growth.

Accountabilities

Lead a multi-account client portfolio with responsibility for overall client satisfaction, operational performance, financial results, and delivery excellence. Establish consistent portfolio-wide processes and best practices that promote predictable execution and an exceptional client experience. Partner closely with scientific leadership to align client strategies, resource planning, delivery priorities, and portfolio objectives. Collaborate with project management, scientific, creative, finance, and operational teams to ensure effective coordination across accounts. Monitor portfolio health by communicating key performance metrics, risks, opportunities, and strategic recommendations to executive leadership. Lead portfolio-level account planning, forecasting, and performance reviews while identifying opportunities for organic account growth. Build and maintain trusted relationships with senior client stakeholders, serving as a strategic advisor throughout the engagement lifecycle. Participate in executive client meetings, business reviews, and issue resolution, proactively managing escalations and protecting long-term partnerships. Oversee portfolio forecasting, revenue delivery, and financial performance while partnering with finance teams to optimize profitability and operational efficiency. Coach, mentor, and support Client Engagement leaders by promoting collaboration, resource optimization, professional development, and high-performance team culture. Support selected business development initiatives, account expansions, and strategic growth opportunities as business needs evolve.

Requirements

Bachelor's degree in Communications, Marketing, Life Sciences, or a related field; an advanced degree is considered an asset. 10+ years of experience in client services, medical communications, healthcare communications, or a related agency environment. Proven experience leading complex, multi-account client portfolios and managing executive-level client relationships. Demonstrated financial leadership with experience in portfolio forecasting, revenue management, and commercial performance. Strong understanding of the life sciences, Medical Affairs, publications, and medical communications landscape. Experience leading, coaching, and developing senior client engagement professionals. Excellent executive communication, stakeholder management, and presentation skills. Strong strategic planning, organizational, and operational leadership capabilities. Ability to influence cross-functional teams within a highly matrixed organization. Excellent judgment, problem-solving, risk management, and decision-making skills. Ability to thrive in a dynamic environment while managing multiple priorities and competing business demands.

Benefits

Competitive annual salary ranging from CAD $155,000 to $180,000. Eligibility for performance-based bonus and incentive programs. Comprehensive employee benefits package. Fully remote opportunity based in Canada. Opportunity to lead a high-profile portfolio within the global life sciences and medical communications industry. Collaborative and innovative work environment with strong cross-functional leadership exposure. Career growth opportunities within a globally recognized organization. Meaningful work supporting scientific communication and healthcare advancement.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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