CUSTOMER ENGAGEMENT REPRESENTATIVE (SALES)

(Inside Sales / Lead Qualification)

Location: Abbotsford, BC Employment Type: Full-Time, Regular

ABOUT THE ROLE

Want a sales role where you build real relationships—not just cold selling all day?

We’re looking for a motivated and people-focused Customer Engagement Representative (Sales) to support our sales growth by connecting with customers, qualifying opportunities, and creating strong first impressions.

As the first friendly point of contact, you’ll engage with prospective customers, understand their needs, and help move qualified opportunities forward to our Sales Team. This role is ideal for someone who enjoys conversations, thrives in a fast-paced environment, and wants their work to directly contribute to business success.

THIS ROLE IS A GREAT FIT IF YOU

• Enjoy talking to people and building rapport quickly

• Like sales without aggressive pressure tactics

• Have experience in customer service, retail, inside sales, automotive, or RV-related roles

• Are comfortable making calls, sending follow-ups, and tracking leads

• Want to grow into a long-term sales or customer-focused career

WHAT YOU’LL DO

• Connect with interested customers through phone, email, and online inquiries to qualify opportunities

• Engage and qualify leads and schedule appointments for the Sales Team

• Follow up with existing customers to maintain relationships and encourage repeat business

• Collaborate closely with Sales and Marketing teams to support targeted outreach initiatives

• Ensure a smooth handoff of qualified leads and opportunities to the Sales Team

• Present information about products and services clearly and confidently

• Coordinate follow-up meetings and product demonstrations

• Maintain accurate records of customer interactions and activities in the CRM

• Stay informed on RV products, promotions, and industry trends

WHAT YOU BRING

• Experience in Business Development, Sales, Customer Service, or a related role (experience in RV, automotive, or retail is an asset)

• Strong verbal and written communication skills

• A confident, professional, and customer-focused approach

• Self-motivation and comfort working toward results

• Ability to manage multiple tasks in a fast-paced, team-oriented environment

• Experience using CRM systems or lead management tools (or willingness to learn)

WHAT YOU’LL EARN

$22.00 – $25.00 per hour + commission

• Clear earning potential with performance-based incentives

WHY JOIN US

• Opportunity to grow your career in sales and business development

• Supportive, collaborative, and people-first team culture

• Exposure to a dynamic industry with exciting products and customers

• A role where your contributions directly impact business growth

WHAT’S IN IT FOR YOU

• Comprehensive health, dental, and vision benefits

• Matching RRSP program

• Paid time off and vacation

• Employee discounts on RVs, parts, and accessories

• A supportive environment where your success is recognized and celebrated

If you’re ready to grow your career in business development and help drive the success of our dealership, apply today!

Fraserway RV is proud to be an equal opportunity employer. Only those selected for interviews will be contacted. Background checks are part of the hiring process.

#INDHP