Service Advisor

We are currently seeking a motivated and customer-focused Service Advisor to join our growing team. The ideal candidate is organized, professional, and passionate about delivering exceptional customer service in a fast-paced automotive environment.

Key Responsibilities

• Greet customers promptly and professionally in the service drive
• Listen to customer concerns and accurately document vehicle issues
• Prepare repair orders and explain recommended maintenance and repairs
• Communicate effectively with technicians regarding vehicle status and repair timelines
• Provide customers with estimates, updates, and follow-up communication
• Upsell maintenance services and dealership value-added products when appropriate
• Ensure all warranty and manufacturer procedures are properly followed
• Coordinate vehicle pick-up and delivery while ensuring customer satisfaction
• Maintain accurate records and ensure all documentation is completed correctly
• Handle customer concerns professionally and work toward timely resolutions

Qualifications & Skills

• Previous experience as a Service Advisor in an automotive dealership preferred
• Strong customer service and communication skills
• Ability to multitask in a busy environment
• Knowledge of automotive systems and maintenance services
• Strong organizational and computer skills
• Experience with dealership management systems is considered an asset
• Valid driver’s license with a clean driving record
• Ability to work flexible hours, including Saturdays if required

What We Offer

• Competitive compensation package
• Performance-based incentives
• Health and dental benefits
• Professional development and training opportunities
• Supportive team environment
• Career growth opportunities within the dealership

If you are passionate about the automotive industry and enjoy building strong customer relationships, we would love to hear from you.

We are committed to creating an inclusive and accessible workplace. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available throughout the recruitment and selection process upon request.

We are an equal opportunity employer and value diversity in our workplace. We welcome applications from individuals of all backgrounds and experiences.