<b>Job Description</b><br><span id="spandesc"><div><b>Bilingual Senior Account Manager, Commercial Insurance<br/></b></div><div><br/></div><div>Build meaningful client relationships in a fast-paced insurance environment where your expertise and communication skills make a real impact. This permanent full-time opportunity offers competitive compensation, benefits effective from the first day, flexibility to work from home and the office, quarterly travel to Québec, and the chance to grow within a collaborative organization located in Toronto?s financial district.<br/></div><div><br/></div><div><b>What is in it for you:<br/></b></div><div><br/></div><div>? Annual salary of 70K-85K based on experience.<br/></div><div>? Additional earning potential through cross-selling commissions, referrals to other departments, an annual discretionary bonus of up to 12%, and a variable bonus based on team practice performance.<br/></div><div>? Permanent full-time position.<br/></div><div>? Standard schedule from 9:00 am to 5:00 pm.<br/></div><div>? 40 hours per week with a one-hour unpaid lunch break.<br/></div><div>? Hybrid role with approximately 90% remote work and 10% in-office attendance for team meetings and events.<br/></div><div>? Quarterly travel to Québec required as part of the role.<br/></div><div>? 3 weeks of vacation upon hiring.<br/></div><div>? 6 personal/sick days and 2 bereavement days.<br/></div><div>? Additional paid time off including 1 holiday bonus day, 1 birthday bonus day, 2 religious days, 1 volunteer day, and 1 study and exam day.<br/></div><div>? Benefits coverage through Greenshield and MyHSA, including 80% dental coverage, 100% prescription coverage, and a health and wellness spending account.<br/></div><div>? RRSP matching program through Wealthsimple with up to a 1% employer match after 1 year of service.<br/></div><div>? Equipment provided includes up to 2 monitors, laptop, keyboard, mouse, headset, webcam, and docking station.<br/></div><div><br/></div><div><b>Responsibilities:</b><b><br/></b></div><div><br/></div><div>? Provide a consultative client experience to support clients in making informed decisions regarding their professional insurance needs.<br/></div><div>? Build and maintain client relationships by understanding their unique requirements and identifying opportunities to upsell or cross-sell insurance products.<br/></div><div>? Refer clients to internal teams including Personal Insurance, Commercial Enterprise, and Life and Benefits, when appropriate.<br/></div><div>? Manage a high volume of renewals by coordinating with internal and external stakeholders, including insurance companies, account executives, assistant account managers, and marketing teams.<br/></div><div>? Collaborate with an Assistant Account Manager on policy administration tasks, including applications, renewals, endorsement changes, cancellations, re-marketing activities, and claims application initiation.<br/></div><div>? Maintain accurate client records and interactions within the Broker Management System and other company portals.<br/></div><div>? Support clients through multiple communication channels in a fast-paced environment.<br/></div><div>? Act as a liaison between clients and insurance companies regarding underwriting concerns and provide underwriting guidance.<br/></div><div>? Support financial operations by assisting with invoicing, payment collection, and account reconciliation activities.<br/></div><div><br/></div><div><b>What you will need to succeed:</b><b><br/></b></div><div><br/></div><div>? RIBO license required (Registered Insurance Brokers of Ontario certification).<br/></div><div>? Bilingual in English and French to support clients, stakeholders, and business activities in both languages, including quarterly travel to Québec.<br/></div><div>? 5-7 years of experience in Account Management, Sales, Underwriting, or related roles within an insurance brokerage or insurance company.<br/></div><div>? Exposure to U