Communication - collaborate with internal and external stakeholders (e.g., executive leadership, account managers, property managers, onboarding teams), manage competing priorities, and articulate a vision and plan in a structured and a professional manner
Adaptability - able to quickly understand business functions, people, processes, and technologies with analytical discipline, draw on experience, and use empathy to develop a point of view for action
Strategic Thinking - able to translate high-level company strategic growth objectives into discrete and actionable strategic account plans, understands clients needs and develops a roadmap for success
Experience in real estate, property management, and or fintech preferred
Experience in a startup environment preferred
1-4 years experience in Customer Success, Account Management or Sales with a track record of retaining accounts
Experience with Jira and Salesforce is preferred
Comfort working independently and remotely

Partner with Account Executives and Account Managers to build growth strategies for your book of business, working collaboratively to secure successful renewals and expansions
Work with collaborative teams to ensure speed and efficiency in onboarding and adoption of Esusu services to your clients
Develop customized success plans and partner with our internal client management team to accelerate adoption and provide clients with a path to achieve their goals
Develop relationships with property managers to understand their business needs and how Esusu provides value in driving key outcomes
Leverage Esusu product expertise along with client use case knowledge to proactively identify growth opportunities and establish a client feedback loop
Monitor account health through business reviews and account planning
Provide ongoing education on Esusu’s suite of services and Financial Literacy topics to property managers and residents
Actively contribute to team and cross-functional continuous improvement initiatives
Core availability expected during Eastern Time (8AM–5PM EST)

Remote-first work environment (core availability expected during Eastern Time)
Generous PTO (12 vacation days, 12 sick leaves, and 1 birthday leave, plus a 5-day work anniversary leave available after your first year)
Premium health coverage (comprehensive HMO via iCare)
Government-mandated benefits (e.g. SSS, PAGIBIG, PhilHealth, 13th month pay, night differential, overtime, and holiday pay)
Work tools provided (laptop and essentials)
In person and virtual team get togethers

Junior Customer Success Manager