Education: Secondary (high) school graduation certificate. or equivalent experience. Asset languages: Cantonese. Chinese. Tasks: Attend to other financial transactions, such as plane tickets and travel insurance . Calculate cost of travel and accommodations. Handle reimbursement in case of transportation and hotel reservations cancellation. Recommend suitable products. Supervise clerical staff or other travel counsellors. Investigate new travel areas, hotels and other amenities. Manage difficult situations with customers. Perform general office duties. Sell travel products and travel insurance. Use principles and methods for showing, promoting, and selling products or services, which include marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. Provide customers with travel information and other details such as regulations, duty free allowances, health risks and requirements, attractions and special events. Attend to cancellations and schedule changes. Develop contact lists. Make transportation and accommodation reservations using computerized reservation and ticketing system. Provide travel information to clients regarding destinations, transportation, accommodation options and travel costs. Computer and technology knowledge: MS Office. Sabre. Travel bookings: Leisure travel. Individual travel. Group travel. Domestic travel. International travel. Adventure travel. Cruise ship. Geographical areas of specialization: Canada. United States. Western Europe. Central Europe. Mexico and Central America. South America. Caribbean. North Pacific. Asia. Area of specialization: Sales. Work conditions and physical capabilities: Attention to detail. Sitting. Personal suitability: Client focus. Efficient interpersonal skills. Excellent oral communication. Organized. Team player. Experience: 1 to less than 7 months. Employment terms options: Flexible hours. Day. Weekend. Health benefits: Health care plan. Vision care benefits. Financial benefits: As per collective agreement. Commission.