Your Responsibilities Coordinate and oversee service activities to ensure timely, efficient, and high-quality support for Miele professional customers. Schedule and manage service calls, monitor progress, and ensure proper documentation and closure of service activities. Promote and support service contract and maintenance plan sales, including customer outreach, quoting, and coordination with business partners. Coordinate installation planning and site readiness with customers and service providers. Support initiatives aimed at improving customer feedback and field service survey participation. Collaborate with internal teams, service providers, and customers to resolve issues efficiently and professionally. Manage special projects while maintaining regular operational responsibilities. Demonstrate professionalism and adherence to Miele’s core values and service excellence standards. What we are looking for 2+ years of customer service experience. 2+ years of call center or customer operations experience. 2+ years of service call planning or coordination experience. Experience using CRM systems is considered an asset. ASW/SAP experience preferred. Technical knowledge of electrical, mechanical, and electronic systems/equipment is considered an asset. Strong computer skills with knowledge of Microsoft Office 365, particularly Excel. Ability to read, write, and communicate effectively in both English and French. Ability to read and interpret safety rules, operational documentation, and maintenance manuals. Strong organizational and multitasking abilities in a fast-paced environment. Excellent customer service, communication, and relationship-building skills. Ability to solve problems proactively and manage difficult customer situations professionally. Ability to work independently while collaborating effectively within a team environment. Highly organized, dependable, self-motivated, and detail-oriented. Passion for delivering exceptional customer experiences and willingness to learn. $ 60,000 to $ 70,000 For more than 125 years, Miele has been a family-owned, family-run company. Based on this tradition, a healthy balance between the demands and the appreciation of our employees is very important to us. Besides following our objective of becoming “forever better” which our employees represent with their specialist knowledge, their ambition and with thinking ahead, we want to ensure that everyone can experience and profit from our good working environment here at Miele. Living and passing on our Miele values, as well as working in teams to further develop our innovative products, are important parts of our Miele culture at each of our 50 locations. What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers. Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.