Position Summary and Job Magnitude

The Community Ambassador is expected to act as a leader, role model, mentor, resource and support. The primary objective is to foster a community environment that eases the student transition into college/university. They are responsible for facilitating social and educational programs and creating a safe, respectful environment.

Essential Functions and Basic Duties

• Help students find their home away from home by making appointments, conducting tours, maintaining show rooms, and completing marketing follow-up processes needed to secure leases.
• Report to the Community Manager, Leasing Manager and Accounts Manager
• Provide unparalleled customer service and respect for residents while supporting all Integris policies and procedures.
• Enthusiastically assist with the implementation of marketing efforts on-campus, in the community, and at special events and encourage residents to attend and/or participate.
• Assist with the preparation and administration of Turn, Move-In, and Move-Out.
• Work scheduled “Community Assistant On-Call” shifts, which may include, weekdays, weekends, and/or holidays. These shifts are a required part of the Community Assistant
• Other duties as assigned

Health & Safety

• Works in compliance with the provisions of the OHSA, regulations and internal policies and procedures and reports any contraventions to their supervisor.
• Uses or wears the equipment, protective devices or clothing that Integris Student Living requires.
• Reports to the appropriate supervisor(s) any hazards, missing or defective equipment or protective device which could endanger any person.
• Does not engaging in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct.
• Reports any risks or potential risks of violence or harassment encountered in the workplace immediately to supervisor.
• Knows, understands and implements safe work practices and procedures and employs established rules and procedures for handling materials, equipment and processes (e.g. Reporting unlabeled containers, using proper lifting techniques, etc.)
• Requests that worn out or defective equipment be replaced, when appropriate.
• Uses equipment and materials only in the manner intended.
• Reports any injuries, incidents and unusual conditions immediately to supervisor.
• Inspects the work area and equipment daily and reports any hazards immediately to supervisor.
• Attends all required health and safety training programs (e.g. WHMIS, orientation), and applies knowledge to daily operating procedures at Integris Student Living.

Performance Measurements

Performance will be primarily measured on the following factors:

• Initiative
• Inter-Personal Skills
• Customer Service
• Reliability
• Communication
• Skill & Knowledge
• Adaptability & Flexibility
• Organizing & Planning
• Overall Performance
• Health & Safety Responsibilities

Qualifications

Education: High School Diploma and Diploma in progress from accredited College or University

Skills/Abilities: Must possess excellent oral and written communication skills

Must possess proficient computer skills in a Windows environment

Must possess superior positive attitude

Must possess exceptional attention to detail

Ability to adapt to a fast-paced and at times stressful environment

Ability to act as a customer relations liaison for residents, prospective residents and parents

Experience Required: Maintain a minimum GPA and class load as determined by the property management guidelines

Equal Opportunity Employer

It is the policy of Integris to promote equal employment opportunity for all applicants and employees. Integris does not unlawfully discriminate on the basis of race, colour, religion, sex, national origin, ancestry, age, physical disability, mental disability, medical condition, marital status or sexual orientation. Integris prohibits the harassment of any individual on any of the grounds listed above. This applies to all areas of employment including recruitment, hiring, training, and promotion.

If you require accommodation in order to successfully submit an application, please advise us to make your accommodation request.