Why Gambles?

At Gambles, produce is everything. Our business provides the widest assortment of top-quality fruits and vegetables for the wholesale, foodservice, and retail sectors. With a history dating back to the early 1900s, Gambles has grown and evolved into one of the largest produce wholesalers in all of Canada. We operate out of three locations across the country: two in Toronto and one in Calgary. We also have a satellite office in Philadelphia that manages our U.S. sales operations. Our goal is to be the supplier of choice for all our customers’ needs.

Our people are the backbone of our business! We have a “hire-from-within” mentality at Gambles, which means we put extra focus on developing our people and giving them unique career advancement opportunities. Just like our products and our customer base, we love to see our people grow!

We offer a competitive benefits package with employer covered health and dental benefits (you don’t pay the premiums!) and a company matched Pension Plan for our full-time employees.

Job Description 

The Account Manager - Calgary will report directly to the Director of Program Sales – Canada.

This position will be responsible for overseeing the daily tasks involved in addressing customers’ needs and concerns and maintaining account activities. This individual will work out of the Gambles Calgary warehouse location and may require the ability to travel for customer meetings.

Although the primary schedule for this individual is 40 hours per week, Monday – Friday, our ideal candidate can work a flexible schedule to accommodate the needs of the business which may include occasional evenings and weekends.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts, ensuring exception service and timely issue resolution.
• Build and maintain strong customer relationships to drive long term partnerships and account growth.
• Develop and execute account plans to achieve sales, margin, and service KPIs.
• Manage customer pricing and ordering platforms.
• Monitor forecasts, fill rates, and trends while collaborating with the buying team and operations to meet demand.
• Review sales performance, margins, and budgets to identify opportunities for growth and profitability.
• Maintain accurate customer records, contracts, pricing agreements, and account updates.
• Prepare customer performance reports and business reviews for customers and internal leadership.
• Monitor market conditions and commodity trends to provide customers with timely pricing and product updates.
• Identify opportunities to grow existing customer accounts through new products, promotions, and value-added solutions.
• Identify and pursue new customer opportunities to support business growth and expand the customer portfolio.

Candidate Requirements 

Qualifications:

• Minimum of 2 years of account management experience
• Minimum of 2 years of sales experience managing retail and wholesale customers in Western Canada
• Professional experience in sales and customer service
• Proven ability to manage multiple priorities and responsibilities simultaneously
• Strong written and verbal communication skills
• Excellent organizational skills, attention to detail, and time management

Personal Attributes:

• Adaptable and able to respond effectively to changing priority and business needs
• Experience in the produce industry is considered an asset
• Comfortable working in a fast-paced environment
• Professional and personable to represent the Gambles brand to our customers
• Collaborative team player who can also work independently and take initiative
• Self-motivated with a proactive approach to completing daily tasks

Job Information

• Position Status: New Position
• Intended Schedule: Monday – Friday, 7:00 am – 3:00 pm

AI may be used as a support tool in our hiring process. All applications are reviewed and validated by our trained recruitment team.

Gambles Group of Companies is an equal opportunity employer situated in a heritage building at 165 The Queensway and encourages applications from individuals with disabilities. Accommodation is available on request for applicants and colleagues with disabilities throughout all stages of the selection process.

Monday - Friday 7AM - 3PM MST