When it comes to baking, BakeMark has its own secret ingredient: a team of passionate talented employees. For over 100 years, BakeMark has stood for excellence in quality and service, for our customers, our stakeholders and our colleagues. We attribute our success to our colleagues and their contributions towards meeting the needs of our customers and stakeholders. We shall share our values and ways of working. We are passionate about the baking industry. We excel at creating strong partnerships within the company and with our loyal customers. We love to innovate and thrive to manufacture and deliver performing bakery products and world-class customer service. With over 100 years of service to the baking industry, BakeMark is recognized as an industry leader and trusted partner for quality bakery ingredients, products, supplies and service. BakeMark is a manufacturer and distributor with 23 branches conveniently-located across the U.S. Selling - Representative, Inside Sales Work schedule: Monday to Friday 8:30-5:00 Provides sales support to all customers or to a specific customer base/territory. In a hands-on manner, assists the outside sales force with sales-related issues and/or inquiries and follows BakeMark’s guiding principles of Best Practice process improvements and cultural attitude to meet or exceed objectives. This is accomplished by performing the following principle/essential accountabilities. The sales coordinator is primarily responsible for maintaining strong relationships with customers, external sales, the purchasing department, and the marketing department while contributing to the company’s sales growth. Responsibilities: Make calls to customers to take orders when needed, promote special promotions, monthly promotions, and new products Contract pricing. Reviews and updates pricing for customers on a regular basis Ensure invoicing of representatives’ orders and respond to their questions regarding pricing, inventory quantities, etc. Consistently increases personal knowledge of new and existing items, customers, pricing, routing, specials and sales techniques. Handle customer-related issues such as delivery errors, billing errors, or other concerns Inform the sales representative of any follow-up needed regarding customer requests Notify the external sales director of potential new customers by completing the appropriate form Inform purchasing of any special requests: new products, discontinued items, or new quantities Regularly update customer accounts: identify items not purchased for a while, visit customer websites to suggest new products that meet their needs Conduct market research to help sales team pursue new industries and/or products within the territory Maintain a professional relationship with all customers, representatives, and customer service team members Assists in coordinating key customer accounts daily to ensure service levels are maintained at the highest levels. Monitor market trends, competitor activity, and customer feedback Setting up appointments for sales representatives to secure new business Perform other tasks and responsibilities as assigned Qualifications and Skills: Experience with direct and indirect customer service, inside sales Strong practical knowledge of MS Office Suite (Word, Excel, Outlook) Ability to communicate verbally and writing in English Experience in the food industry is an asset Education level: High school diploma complete Years of experience: 0–2 years Written language: English: Intermediate Spoken language: English: Intermediate Employment type: Full-time, Permanent Benefits: Dental insurance Extended health insurance Life insurance Group RRSP On-site parking BakeMark is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BakeMark via-email, the Internet or in any form and/or method without a valid written agreement in place for this position from BakeMark HR/Recruitment will be deemed the sole property of BakeMark. No fee will be paid in the event the candidate is hired by BakeMark as a result of the referral or through other means. BakeMark is an equal opportunity employer and does not discriminate in hiring or employment, in accordance with the requirements of all applicable state and federal laws, on the basis of race, color, religion, gender, sexual orientation, marital status, national origin, ancestry, disability, medical condition, age or any other basis prohibited by law.