About Calian

At Calian, we help organizations overcome obstacles, manage risks, and drive progress. Since 1982, we’ve grown from a small consulting firm into a trusted global company across defence, space, health, nuclear energy, public safety, and government.

We create innovative solutions that tackle complex challenges and help organizations and communities stay resilient, informed, and connected. If you’re driven by purpose and energized by solving real-world challenges, we want you on our team.

Job Type: Full Time

Position Overview

We are looking for a Customer Experience Specialist to enhance the post-sales experience across a portfolio of customers, supporting onboarding, retention, and long-term relationship growth. This role focuses on building strong customer relationships through ongoing engagement, proactive health monitoring, and delivering value-driven interactions. The position combines customer-facing technical support with the development of customer experience deliverables, including training, communications, and reporting, to support the full customer lifecycle.

Responsibilities

Help drive enhanced customer experience outcomes and initiatives Cultivate strong relationships through regular communication with customer stakeholders and internal teams to ensure alignment Coordinate with Product Owners, Support, and Sales teams to develop and deliver training presentations, reports, communications, and marketing content Engage with customers to diagnose, troubleshoot, and resolve technical issues across software and hardware, including account setup, product installation, billing, and mobile application usage Maintain up-to-date knowledge of products, services, and support protocols while contributing to internal knowledge base documentation Evaluate customer service issues and provide analysis and reporting to identify opportunities for improvement Perform other related duties within the context of the role

Qualifications

Minimum 3 years of experience in communications, marketing, sales, account management, or customer experience support within a SaaS or IT-related environment Strong collaboration skills with the ability to work across multiple teams in a deadline-driven environment Excellent verbal and written communication skills Self-motivated team player with the ability to adapt to changing priorities Project management capabilities Analytical and process-oriented mindset Ability to quickly learn technical products and apply knowledge to solve customer challenges Proficiency with IT tools including database systems and Microsoft Office Bachelor’s degree preferred

Additional Requirements

Ability to work in a professional office environment using standard office equipment Capable of performing tasks involving sitting, standing, computer use, and light to moderate lifting Commitment to health, safety, and organizational policies and practices Must be eligible for government of Canada security clearances Must be able to work onsite at our Regina, SK office with some travel requirements.

Compensation

$55,000 to $75,000 per annum

Position Type

We have 1 available position.

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AI Usage Disclosure

At Calian, we do not use Artificial Intelligence (AI) to screen or evaluate candidates. AI tools may support backend administrative tasks, but they do not influence hiring decisions. All evaluations and decisions are made by real people on our recruitment team and hiring managers. All applicants are reviewed and only those chosen for an interview will be contacted by our recruiting team.

How we hire

Our hiring process is designed to help us get to know you and discover if you are the best fit for our team. It's also an opportunity for you to gauge if a role at Calian is the right fit for you.

Throughout the process, we’ll share details of the kind of work you’ll be doing, the projects you’ll be working on, the team you’ll be joining, and what it’s like working at Calian. Our biggest tip throughout the process is to just be your authentic self!

Our commitment to diverse, yet highly specialized solutions require many different skills and abilities. We look for the best talent that can contribute to Calian’s success as well as enhance our culture. We encourage you to apply to a role or join our talent community and sign up for job alerts that match your area of expertise and what you are looking for in your next opportunity.

During the recruiting process, you’re encouraged to notify us of any accommodations you may require. We’ll be happy to help.

We give the same time and consideration to everyone who applies. Here are a few things you can do to ensure your application shines: Do your research on Calian, the department, and team you are looking to join Add a cover letter that explains why you are a good fit for this position Share a portfolio, personal websites, or links to your professional social media In your CV, highlight your key achievements - this is your time to brag Include dates! Share the timeline of your experience Stand out by tailoring your resume to each position you apply to Only apply to roles you’re genuinely interested in and that align to your experience Be prepared! Do your research on Calian, the department, and team you are looking to join View the responsibilities for the role and find examples that demonstrate how you’ve completed these in your previous work experience Prepare a list of questions to ask us Dress business casual for your interview (virtual and in person) We assess your skills and fit, you assess our fit for you We keep you updated and share expectations as we make progress in the recruiting cycle Feel free to reach out to your Talent Acquisition Specialist at any time during the hiring process