Why Choose Us: We are Waste Connections of Canada, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We’re proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day. General Description: The Bilingual National Accounts Coordinator serves as the primary point of contact for our clients, providing end-to-end support throughout the customer journey. This individual is responsible for receiving and responding to service inquiries and issues via phone and email, ensuring prompt and effective resolution. They accurately document account activity, address customer concerns, and collaborate with internal sales teams to support coordinated selling efforts. In addition, the representative regularly reviews customer accounts, identifies opportunities to expand services, and converts inbound inquiries into upgraded or new business. As a Bilingual National Accounts Coordinator with us, the minimum responsibilities are: Respond to customer service and sales inquiries via email using professional written communication. Educate customers on service options, pricing, billing procedures, and contract terms. Manage mid to high complexity customer service inquiries and transactions with accuracy. Establish customer accounts by negotiating and documenting service details, pricing, and billing information. Confirm and clarify customer needs, concerns, and requests. Act as a customer advocate by resolving issues through coordination with internal departments. Retain customers by addressing cancellation reasons and offering suitable service alternatives. Promote and cross-sell Waste Connections of Canada products and environmental solutions. Provide quotes and close sales with prospective customers using product and service knowledge. Meet departmental standards for quality, productivity, safety, and timeliness. Utilize TRUX business software effectively for daily operations. Generate and deliver standard reports as requested by management. What We Need From You: High School Diploma or BED (accredited) Work experience in a customer service or call centre environment preferred; handling customer requests, account or order changes, and issues Experience using Customer Relationship Management (CRM) systems to manage customer interactions, track inquiries, and support sales and service processes (TRUX is preferred) Bilingual in English and French is required (spoken and written) Excellent verbal and written communication skills What You’ll Get From Us: Competitive Wages ($60,000 - $65,000 annually) Retirement Plan with company match; let us help you save for your future Benefits; Medical, Dental, Vision Perks, perks, perks! Employee Assistant Program, Scholarship Opportunities for kids, Employee Stock Purchase Plan Insurance: Life, Short Term/Long Term Disability We thank all applicants for their interest but advise only those selected for an interview will be contacted. Waste Connections of Canada may use artificial intelligence to screen, assess or select applicants for its positions but final hiring decisions are made with human oversight. Waste Connections of Canada is an Equal Opportunity Employer. All employment decisions (including but not limited to hiring) are made without regard to characteristics protected by federal, provincial, or local law, regulation, or ordinance. Waste Connections is an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees. OUR PEOPLE MEAN EVERYTHING TO US Waste Connections is always working to protect the health of the communities we serve, and we are grateful for the hard work and dedication that you bring to your job every day. Working here means you are a safety-minded individual who is making important contributions on a daily basis that will make a positive impact on those around you. We appreciate that you are a person of integrity who takes pride in the work you do. Our Opportunities BUILD TALENT FROM WITHIN People who want to gain valuable professional experience will find that Waste Connections is a fantastic place to work. You’ll enjoy the opportunity for beneficial training and professional development opportunities that can help enhance your skills and lead the way to a more promising future. LET’S REALIZE YOUR GOALS TOGETHER Bring your passion to succeed and you’ll quickly discover that great opportunities are all around you. At Waste Connections, you’ll thrive if you are friendly, dedicated, and prefer a work hard/play hard culture that is focused on maintaining our reputation as the premier waste services company in the markets we serve. Bring your passion to succeed and you’ll quickly discover that great opportunities and people are all around you. We operate a highly decentralized structure, so we look for energetic individuals who can demonstrate individual initiative and creativity and prefer a work hard/play hard team environment and culture. At Waste Connections, diversity and inclusion are essential to our success. We hire and empower great, capable people from a wide variety of backgrounds and lead with our values. For more than 20 years, we have maintained a culture of safety, integrity and service to build a great place to work. Our culture is built on taking care of each other and the communities we serve.