Description

Join Our Journey:

Joining Movora means being part of a global organization focused on advancing veterinary health. We work alongside veterinarians and specialists to provide innovative orthopedic solutions that improve outcomes for companion animals.

At Movora, the focus is on delivering high-quality products, supporting clinical education, and driving innovation across the veterinary space. Our teams collaborate across functions and regions to support customers, expand capabilities, and continue growing in a competitive market.

This is an opportunity to contribute to meaningful work in animal health while being part of a company that operates at scale within the veterinary orthopedic industry.

Position Summary

The Internal Sales Agent drives revenue growth within our existing customer base while serving as a reliable point of contact for the Canadian market. This role is responsible for managing accurate and traceable CRM records, processing orders efficiently, and supporting the broader Canadian sales team in day-to-day operations. The position also plays a key role in expanding Movora's national presence through translation support, helping ensure our communications resonate with customers across Canada.

Essential Duties And Responsibilities

Working collaboratively to support the in-country executives and sales representatives to exceed customer expectations by providing support and exceptional customer service to our Canadian customers. Serve as consultant to maintain key relationships with customers in Canada to increase product penetration and help customers identify potential gaps in current inventory. Conduct outbound sales calls to sell current promotions and increase product ranges within accounts. Work directly with customers throughout Canada to issue quotes for products (including decisions on discounts, special pricing, etc.) and help determine ROI on potential products, education, etc. for existing customers. Responsible for working with marketing and sales regarding event, product and sales strategies and translate for appropriate delivery to Quebec and French speaking customers. Manage day-to-day communications with international vendors and customers to ensure efficiency of current processes, pricing, and compliance with all international rules, regulations and requirements. Verify validity of account discrepancies by obtaining and investigating information from sales, promotions, special pricing, etc. Onboard new customers and maintain customer data and communications using ERP and CRM systems. Collaborate with accounting team for payment plans, credit requests and accounting related customer requests. Participate in ongoing sales training and professional development programs to enhance selling skills and product knowledge. Train and mentor additional sales/customer service representatives to achieve success and highest level of customer satisfaction.

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

Requirements

College Diploma in Business or Veterinary program preferred. May substitute equivalent experience for diploma. Bi-lingual in French and English required. 1+ years in a customer service and/or sales environment. Solid understanding of cultural best practices both in writing and verbally. Proficient in Microsoft Office Suite. Exceptional attention to detail with excellent prioritization, planning, organizational, time and project management skills as well as the ability to adapt to shifting priorities and work under pressure. Strong problem-solving, negotiation, and interpersonal skills with the ability to resolve issues with a mature, calm, and flexible approach. Some travel is required for this position, up to 10% as needed, including occasional weekends.

Knowledge/Skills/Abilities

Customer Service – able to personally provide high level of interactive service to targeted customer base/market, building relationships and acting as internal company advocate. Understand & Complete Tasks – Able to follow instructions and complete tasks as assigned with a sense of initiative and ownership of area responsible. Team Orientation & Interpersonal – highly motivated team-player with ability to develop and maintain collaborative relationships with all levels within and external to the organization. Communication – able to effectively express self verbally in a diplomatic, empathetic and tactful manner. Ability to communicate in both French and English both in writing and verbally. Organization & Time Management – able to work independently with minimal supervision, planning, scheduling and organizing professional schedule to complete actions within established deadlines, handling multiple priorities with strong attention to detail. Adaptability to Change – able to be flexible and supportive, react swiftly to and able to positively and proactively assimilate change in rapid growth environment. Systems & Software – proficient knowledge of Microsoft Office suite applications. Understanding of Business Central and Hubspot and internal order processing systems.

At Movora, we believe in the Power of Our People. We are passionate about helping veterinary professionals improve the lives of animals through innovative medical technology, education, and service. Our success is driven by talented individuals who are empowered to grow, contribute, and make a meaningful impact every day.

We are committed to creating an environment where employees feel valued, supported, and connected to our mission. Whether you are collaborating with colleagues across North America or supporting customers directly, your work plays an important role in advancing veterinary care.

Work Environment

This position may be performed remotely or in a hybrid work arrangement, depending on the successful candidate's location and proximity to a Movora office. Fluency in both English and French (written and verbal) is required for this position, as you will support customers and colleagues across Canada and North America.

What We Offer

In addition to a competitive compensation package, we offer:

Retirement savings plan with company matching contributions Comprehensive Extended Health Care coverage Dental coverage Life Insurance, Accidental Death & Dismemberment (AD&D), and Disability coverage Statutory holidays based on your province of employment Two (2) weeks of paid vacation to start Forty (40) hours of paid sick/personal time annually Birthday Day Off Ongoing learning and development opportunities Opportunities for career growth within a global organization A collaborative, agile, and purpose-driven culture

About You

You are a customer-focused professional who thrives in a fast-paced environment and enjoys building relationships, solving problems, and supporting both customers and internal teams. You are comfortable working independently, communicating across multiple channels, and collaborating with colleagues across North America.

You are passionate about delivering exceptional service, continuously improving processes, and contributing to a positive team culture.

Diversity, Equity, and Inclusion

Movora is committed to fostering an inclusive and accessible workplace where all employees feel respected, valued, and empowered to contribute their unique perspectives.

Accommodations are available throughout the recruitment and selection process in accordance with applicable human rights legislation. Candidates requiring accommodation are encouraged to make their needs known.