Join the LKQ Family! We're looking for motivated individuals to join our team at LKQ Corporation. With opportunities for growth, competitive benefits, and a supportive work environment, LKQ is the place to be. Apply now and take the first step toward a rewarding career! Inside Sales Representative – Bilingual (Fr/Eng) Location: Mississauga, ON (On-site) Role Summary Keystone Automotive Operations of Canada, Inc. is currently hiring an Inside Sales Representative who must be fluent in both French and English. Are you a motivated professional with a passion for customer service and knowledge of the automotive aftermarket? In this role, you will contribute to our customer experience by building relationships with existing customers, identifying new opportunities, and providing expert guidance on products and services. Ideal candidates are detail-oriented, proactive, and thrive in a fast-paced environment where teamwork and customer satisfaction drive success. Key Responsibilities Conduct outbound phone sales calls to established customer base, promoting sales of new and existing products & services. Conduct daily maintenance of CRM database to ensure all customer/account information is accurate and current. Perform analysis of individual customer base to determine causes for customer growth and/or decline Continuously augmenting your product and industry knowledge through company and supplier training and self-directed learning. Provide front-line incoming phone queue support, including technical support Proper entry of quotes and orders. Serve as the initial point of contact for all customer service-related issues/concerns Build long-lasting business relationships with the customer base Maintain daily phone metric standards established by the management team Additional Responsibilities Provide a positive customer service experience that includes anticipating and evaluating the customer's needs while answering questions about parts, pricing, product availability, and company services. Provide relevant information on warranties, price, quality of parts, delivery times, and payment methods. Accurately complete supporting order documentation Cultivate new business by prospecting and developing relationships with potential customers. Contact customers with unit prices, shipping date, anticipated delays, and any additional information as needed. Advise the customer on substitution or modification of the part when the part requested is not available. Process orders -- perform order entry, review orders for correct handling, pricing, quantities, and shipping data. Independently evaluate criteria and propose an appropriate price for parts Assume other duties as assigned. Required Qualifications 1+ years of related applicable call center experience. HS Diploma or equivalent. Solid Microsoft Office experience Strong time management and organization skills Strong written and verbal communication skills Demonstrates attention to detail and accuracy in work assignments. Ability to communicate effectively and tactfully with customers Ability to thrive in a group/team environment Flexible to work variable schedules, if needed. Ability to work under pressure comfortably. Ability to travel, up to 10%, for customer visits or trade shows Will show up on time, as scheduled Preferred Qualifications Automotive aftermarket industry experience. Some college coursework/degree preferred. Prior sales or account management experience Experience in training / educating people (Example: Teaching your customer how to use online/system features) Work Environment Work is primarily sedentary: you must be able to sit for extended periods of time and frequently use a computer, keyboard, and mouse. Travel may be required periodically, including overnight stays (contingent on position requirements). The employee must occasionally lift and/or move up to 50 pounds. Who We Are Keystone Automotive Operations of Canada, Inc. is a division of Keystone Automotive Operations, Inc., North America's leading distributor of specialty automotive aftermarket, RV, and marine parts and accessories. Our success is driven by a people-focused culture rooted in our core values: Commitment | Customer Service | Execution | Integrity | Leadership | Teamwork | Fun With over 1,900 dedicated team members worldwide, we believe that our employees are the heart of our success. When you grow, we all grow — and we’re committed to supporting your journey. Why Join Keystone Automotive Operations, Inc.? We’re not just delivering parts — we’re delivering opportunity. At Keystone Automotive Operations, Inc., we believe in investing in our people. We offer a culture that prioritizes growth, inclusion, and recognition. Be part of a team that’s driving the future of the automotive aftermarket, RV, and marine. Your success is our priority. We provide comprehensive benefits and development programs designed to help you thrive professionally and personally. We Offer: Health & Wellness Benefits - Medical, Dental, Vision, and more to support your physical and mental well-being Retirement Savings Plan (RSP) with a generous company match Paid Time Off & Holidays Expanded Employee Assistance Program (EAP) resources through GreenShield+ Tuition Assistance Program Employee Referral Bonus Program Exclusive Employee Discounts Company-paid training Company-provided uniforms Professional Opportunities: Ongoing training, internal growth, and leadership development Inclusive Culture: Team-driven environment that values innovation and integrity Ready to Join Our Team? Take the next step in your career and bring your skills to a company as an Inside Sales Representative where they’ll make a real difference. Apply today! Learn more about our career opportunities: www.keystoneautomotive.com/Careers Join us for an exciting career journey with positive, driven individuals. Leading With Innovation As a Fortune 500 leader (#318), LKQ is at the industry’s forefront, operating across 25 countries with over 1,600 locations. Join us to shape the future of vehicle repair and customization, where your impact resonates globally. Accelerate Your Career at LKQ Join LKQ, a global force of over 51,000 strong across 1,700 locations. Here, you are a part of a community that drives our success and your career forward. Embrace the opportunity to grow, innovate, and lead the industry with us. Connect With Your Future Let’s discover what you bring to LKQ. Share your talents and aspirations with our recruiters. If there’s a fit, we’ll reach out to explore the possibilities together. Your career journey starts with a conversation. Shape the Future with LKQ Embark on a journey where your work makes a tangible impact on the industry and beyond. LKQ offers a challenging yet rewarding career path filled with opportunities to grow, innovate, and contribute to a sustainable future. At LKQ, you're not just joining a team; you're stepping into a role where you can truly thrive. Start your career with us and discover where your journey can take you. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us.