Senior Account Manager

About the Role Guardteck provides tailored security solutions for commercial buildings, residential sites, and community spaces across the region. As part of Kandor Management Corporation, we take a different approach to security, one built on accountability, initiative, and a commitment to going the extra mile for the people and properties we protect.

The Opportunity: Own the client relationships and site teams behind some of the region's most visible security accounts.

This is a client-facing operations role with real financial ownership and a fast track into senior leadership.

You’ll manage a portfolio of 15 sites leading through 15 site supervisors and 150 frontline staff.

Compensation: $85,000–$105,000 per year.

Location & schedule: Based in Burnaby, BC with regular travel to client sites across the region. $800 per month vehicle allowance.

Why this role, why now Built for growth. We're scaling fast and invest in people who prove themselves — this is a feeder role into senior ops leadership, not a ceiling. Full operational exposure. Client relations, team leadership, recruitment, compliance, financial oversight — you'll touch every part of the business. Real ownership. You'll run your own portfolio of accounts with genuine visibility into performance, not just a coordination seat. A team that notices. Wins get recognized, big and small, in a culture that's deliberately not corporate-default.

What you'll actually do Be the face of the account. Run regular client check-ins, site visits, and quarterly business reviews — you own the relationship end to end. Keep contracts on track. Track staffing compliance, incident response times, and audit results against what we've promised clients. Lead through your site supervisors. Coach and mentor site-level leadership so service quality holds even when you're not in the room. Own the numbers. Monitor site budgets, resolve billing disputes, and keep account performance aligned to financial targets. Drive improvement, not just maintenance. Spot where service, staffing, or process can get better — and lead the fix.

WHAT YOU BRING 4 to 5+ years in account management, client services, or operations leadership — security, facilities, property management, or hospitality backgrounds all translate well Confident relationship-builder who's comfortable owning client escalations Proven ability to coach and lead supervisors or frontline teams Strong financial literacy — budgets, invoicing, contract terms Sharp judgment, discretion, and follow-through under multiple priorities Comfortable in a fast-moving, entrepreneurial environment Class 5 driver's licence, no restrictions Technologically agile, with working familiarity across security and frontline tech stacks (workforce management, reporting, communications platforms) and a confident understanding of AI-enabled tools shaping the industry. ASIS APP (Associate Protection Professional) or CPP (Certified Protection Professional) certification is a definite asset — and if you don’t hold it yet, we’re happy to support you in obtaining it.

What we offer Competitive pay: $85,000–$105,000 Benefits: extended health & dental, vacation, vehicle allowance, phone & laptop, and a professional-development budget of $2000 per year. Real growth: we promote from within — those who step up and deliver have a clear path into senior operations leadership. Purpose and culture: a team that communicates clearly, supports one another, and shows up ready to perform — doing work that keeps communities safe and facilities running smoothly.

Why Join Guardteck

Growth Potential We’re expanding quickly and promote from within. Those who step up and deliver have real opportunities to advance.

Learn & Develop Gain hands on exposure across operations, including client relations, leadership, recruitment, compliance, and service delivery. Build practical skills that support long term growth.

Strong Team Environment Be part of a team that communicates clearly, supports one another, and shows up ready to perform.

Purpose Driven Work Our people keep communities safe and facilities running smoothly. In this role, you directly support the teams delivering essential services every day.

Recognition & Appreciation We recognize initiative, reliability, and results. Hard work doesn’t go unnoticed, and wins are celebrated across the team.

If this opportunity excites you and you think you’d be a great fit, we’d love to hear from you.

Ready to be awesome? Apply today and help us build something special.

Guardteck is an equal opportunity employer. We value diversity and are committed to an inclusive workplace for all.