• As an Onboarding Specialist, you’ll empower some of the hundreds of customers that join us every month to make the most of CloudTalk. You’ll drive engagement, maximize adoption, and ensure long-term customer success, ultimately leading to seamless renewals and expansion opportunities
• This role is perfect for an enthusiastic, customer-focused professional who thrives in high-velocity B2B SaaS and has a passion for solving technical roadblocks before they arise. If you’re looking to make a tangible impact in a fast-growing AI-powered SaaS company, this is the challenge for you
• Own the beginning of the customer journey – onboarding is the most important part of the customer’s success, ensuring they see maximum value from CloudTalk from the get-go
• Be a trusted product expert – guide clients through best practices and help customers leverage advanced features
• Drive revenue retention & expansion – proactively identify opportunities for longer commitments, upsells and higher-tier plan advocacy

Benefits

• Unlimited Paid Time off
• Work fully remote
• Flexible working hours
• Quarterly bonuses depending on the performance of the company
• Multisport benefit card
• Referral bonus- Familiarity with customer tools – experience using Zendesk, Custify, Planhat, Velaris, or HubSpot is a plus
• Technical aptitude – you enjoy learning about software products inside out and can guide customers in leveraging their full potential
• Proven experience – you’ve worked in Customer Success or Onboarding in a SaaS company
• Industry knowledge – experience in B2B SaaS, business calling software, or cloud communication tools
• Customer-first mindset – you thrive on making customers successful
• Language skills – business fluency in English and Spanish- 1️⃣ Intro Call – Meet our Talent Acquisition Team
• 2️⃣ Interview with Tomas
• 3️⃣ Case Study Presentation – Show us your skills
• 4️⃣ Culture Bar Raiser Call