InterRent is seeking a motivated and customer-focused Renewals Agent to join our team. In this role, you will be responsible for managing lease renewals, negotiating renewal terms, and implementing resident retention strategies to maintain high occupancy and resident satisfaction across our portfolio.

The ideal candidate is an excellent communicator, skilled negotiator, and relationship builder who thrives in a fast-paced environment.

Key Responsibilities

• Proactively manage upcoming lease expirations and contact residents regarding renewal options
• Negotiate lease renewal terms, rental increases, and contract conditions
• Build positive relationships with residents to encourage long-term retention
• Maintain accurate records of resident communications, lease activity, and renewal status
• Track renewal performance metrics and contribute to occupancy and retention goals
• Ensure all lease documentation is completed accurately and in compliance with company policies and applicable legislation
• Maintain resident accounts in good standing through proactive communication, account review, and resolution support

Qualifications

• 1–3 years of experience in residential leasing, property management, renewals, or customer retention
• Strong negotiation, communication, and conflict-resolution skills
• Customer-service oriented with the ability to build rapport and trust with residents
• Organized and detail-oriented with strong time-management skills
• Experience using property management software such as Yardi or similar platform is an asset
• Knowledge of residential tenancy regulations is considered an asset

Why we ‘love it here.’

We work hard to provide the proper training and development based on your career objectives and areas of interest. Your journey at InterRent does not follow a prescribed path, but is rather tailored to how you learn, where you want to go and what you want to achieve. We also take time to celebrate our successes and socialize as a team. Through a variety of team events and other special engagements, we truly live up to the ‘Work Hard. Play Hard’ philosophy.

About InterRent

Formed in 2006 as an unincorporated, open-ended real estate investment trust, we have steadily grown our portfolio and market presence in our core markets which includes the Greater Toronto and Hamilton area, Ottawa, Montréal, and Vancouver. More importantly, we have repositioned dozens of our communities and improved the lives of countless Canadians. With a reputation for innovation and a best-in-class management platform, we continue to play a leadership role in the multi-residential space.

Only selected candidates will be contacted. We appreciate your interest in exploring an opportunity with us.