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Customer Success Manager

Sourcedirect Talent5 months ago
Remote
Mid Level
Full-Time

Top Benefits

Medical coverage
Dental coverage
Vision coverage

About the role

CUSTOMER SUCCESS MANAGER

Location: Remote (U.S., Canada, or UK) Employment Type: Full-time Department: Customer Success

OVERVIEW

Our client is on a mission to eliminate software bugs at scale. Despite billions spent annually on testing, many organizations still struggle with quality and reliability. The company has built a differentiated automated testing platform that helps high-performing engineering teams ship faster and with greater confidence.

Backed by top-tier venture capital and experienced industry operators, the company is a remote-first organization focused on delivering measurable impact for customers.

They are seeking a strategic, revenue-owning Customer Success Manager (CSM) to join their growing team.

WHAT THE IDEAL CANDIDATE BRINGS

  • 3+ years of experience as a Customer Success Manager or Account Executive managing full-lifecycle relationships in a technical SaaS environment

  • Proven success carrying a quota for renewals and/or expansions, with strong retention and growth performance

  • Experience engaging VP- and C-level stakeholders, especially within Product, Engineering, and QA organizations

  • Comfort operating in early-stage or high-growth environments requiring adaptability and ownership

  • Strategic mindset with the ability to connect product value to measurable business outcomes

  • Alignment with a high-ownership, high-impact culture

KEY RESPONSIBILITIES

  • Manage a portfolio of approximately 20–25 customers across onboarding, adoption, renewal, and expansion

  • Understand customer goals and workflows to drive long-term value realization

  • Serve as a trusted advisor on QA and automated testing best practices

  • Develop and execute success plans linking product usage to business impact

  • Maintain strong alignment with both technical and executive stakeholders

  • Proactively identify risks, manage objections, and handle escalations with urgency and clarity

  • Partner cross-functionally with Sales, Product, and Engineering to improve customer outcomes

  • Own forecasting, renewals, and expansion opportunities across assigned accounts

  • Deliver against Net and Gross Dollar Retention targets (NDR/GDR)

COMPENSATION

United States:

  • Base: $100K–$140K

  • OTE: $120K–$180K

Canada:

  • Base: $137K–$191.8K CAD

  • OTE: $164.4K–$246.6K CAD

United Kingdom:

  • Base: £78K–£109.2K

  • OTE: £93.6K–£140.4K

BENEFITS & PERKS

  • 100% medical, dental, and vision coverage

  • 28 days of PTO

  • Remote-first culture with location flexibility

  • High-impact, fast-growing environment

  • Strong ownership culture

INTERVIEW PROCESS

  • Submit a 1–2 minute video describing:

    • What excites you about this CSM role

    • How you handled a customer objection during a renewal or expansion

  • 30-minute recruiter conversation

  • Take-home exercise

  • Take-home review with leadership

  • Hiring manager interview

  • Offer 🎉

Work Authorization Requirement: Candidates must be physically located in and authorized to work in the United States, Canada, or the United Kingdom without current or future sponsorship.

About Sourcedirect Talent

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