At Upper James Toyota, part of the Parkway Motors Auto Group, we are always interested in connecting with experienced automotive professionals who are passionate about customer service and the Toyota brand.

As a family-owned and operated dealership group, we pride ourselves on delivering an exceptional client experience while fostering a supportive, team-oriented workplace culture.

We are currently accepting resumes from experienced Automotive Service Advisors for potential upcoming opportunities within our team. Candidates who demonstrate strong customer service skills, professionalism, and a commitment to ethical service recommendations are encouraged to apply.

About the Role

Our Service Advisors work closely with customers and technicians to ensure a smooth and positive service experience. This role involves coordinating service appointments, communicating repair recommendations, and helping clients understand the maintenance needs of their vehicle.

The successful candidate will be customer-focused, organized, and able to manage multiple priorities in a fast-paced environment while maintaining high standards of professionalism and care.

What We Offer

• Competitive compensation with earning potential between $45,000 – $75,000
• Benefits package including Health, Dental, Life Insurance, and Long-Term Disability and Employee Assistant Program
• Performance-based incentives
• Supportive and collaborative management team
• Opportunities for growth and promotion from within
• Positive team culture within a family-owned organization

Key Responsibilities

• Greet customers promptly and professionally
• Schedule service appointments and gather vehicle information
• Clearly explain recommended services and document repair concerns accurately
• Assist in estimating repair costs and timelines
• Maintain regular communication with customers throughout the repair process
• Obtain customer authorization for additional work when required
• Support high levels of customer satisfaction and service retention
• Collaborate effectively with technicians and other team members

Qualifications

• Minimum three years of experience as an Automotive Service Advisor is preferred
• Strong communication and customer service skills
• Ability to multitask and work effectively in a fast-paced environment
• Team-oriented mindset with a professional attitude
• Previous Toyota dealership experience is considered an asset

Upper James Toyota is committed to providing an inclusive and accessible workplace in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available upon request throughout the recruitment process.

While there may not be an immediate opening, qualified candidates may be contacted regarding current or future opportunities that align with their experience and qualifications.

Please submit your resume online.

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