Recovery Executive
Top Benefits
About the role
This job is provided by apna.co Job Title: Card Collection Recovery Executive
Department: Collections / Recovery
Location: Lajpat Nagar New Delhi
Reporting to: Collections Manager / Recovery Head
Job Purpose To manage and recovery
rdue payments on banking cards (credit/debit/prepaid) by communicating with delinquent customers, ensuring compliance with regulatory and internal policies while minimizing loss to the bank.
Key Responsibilities Contact delinquent customers via calls, emails, or field visits to recover overdue card payments.
Negotiate and persuade customers to settle dues through structured payment plans or settlements.
Maintain accurate and timely records of communication, follow-ups, and recovery status in the system.
Monitor assigned accounts to identify outstanding debts and take appropriate recovery actions.
Coordinate with legal, risk, and collections teams for escalated accounts or legal recovery actions.
Follow RBI and internal compliance guidelines while dealing with customers.
Prepare daily/weekly/monthly recovery reports and performance updates.
Ensure a customer-centric yet firm approach to maintain the bank’s reputation and reduce delinquencies.
Key Skills And Competencies Strong communication and negotiation skills
Knowledge of banking products and card recovery processes
Good understanding of regulatory and compliance standards
Basic data entry and reporting skills (Excel, CRM systems)
Ability to work under pressure and meet recovery targets
Customer-oriented with problem-solving abilities
Qualifications And Experience
- Graduate in any discipline (Commerce/Finance preferred)
- 6–1 years of experience in collections, preferably in card recovery
- Familiarity with banking collection tools and software is a plus
Working Conditions May require field visits and flexible work hours based on recovery needs
Target-driven role with performance-linked incentives (optional)
About Konexions Backoffice Services Pvt Ltd
Konexions Backoffice Services Pvt Ltd is a premium outsourcing company with its registered office at I-16, Lajpat Nagar-2, New Delhi-110024.
The company is a pioneer in rendering unmatched BPM services anchoring the target and the result on the right place. Konexions primarily provides outsourcing services such as Backoffice operations, ITES, Recruitments & Staffing, Relationship Management, Sales, Banking & Financial Management, etc.
Ever since its inception in 2007, the company has been cultivating strong inter/intra-personal relationships between candidates & clients. We have an excellent track record of smart customer engagement ensuring minimal costs and constant revenue growth.
Similar Jobs
Recovery Executive
Top Benefits
About the role
This job is provided by apna.co Job Title: Card Collection Recovery Executive
Department: Collections / Recovery
Location: Lajpat Nagar New Delhi
Reporting to: Collections Manager / Recovery Head
Job Purpose To manage and recovery
rdue payments on banking cards (credit/debit/prepaid) by communicating with delinquent customers, ensuring compliance with regulatory and internal policies while minimizing loss to the bank.
Key Responsibilities Contact delinquent customers via calls, emails, or field visits to recover overdue card payments.
Negotiate and persuade customers to settle dues through structured payment plans or settlements.
Maintain accurate and timely records of communication, follow-ups, and recovery status in the system.
Monitor assigned accounts to identify outstanding debts and take appropriate recovery actions.
Coordinate with legal, risk, and collections teams for escalated accounts or legal recovery actions.
Follow RBI and internal compliance guidelines while dealing with customers.
Prepare daily/weekly/monthly recovery reports and performance updates.
Ensure a customer-centric yet firm approach to maintain the bank’s reputation and reduce delinquencies.
Key Skills And Competencies Strong communication and negotiation skills
Knowledge of banking products and card recovery processes
Good understanding of regulatory and compliance standards
Basic data entry and reporting skills (Excel, CRM systems)
Ability to work under pressure and meet recovery targets
Customer-oriented with problem-solving abilities
Qualifications And Experience
- Graduate in any discipline (Commerce/Finance preferred)
- 6–1 years of experience in collections, preferably in card recovery
- Familiarity with banking collection tools and software is a plus
Working Conditions May require field visits and flexible work hours based on recovery needs
Target-driven role with performance-linked incentives (optional)
About Konexions Backoffice Services Pvt Ltd
Konexions Backoffice Services Pvt Ltd is a premium outsourcing company with its registered office at I-16, Lajpat Nagar-2, New Delhi-110024.
The company is a pioneer in rendering unmatched BPM services anchoring the target and the result on the right place. Konexions primarily provides outsourcing services such as Backoffice operations, ITES, Recruitments & Staffing, Relationship Management, Sales, Banking & Financial Management, etc.
Ever since its inception in 2007, the company has been cultivating strong inter/intra-personal relationships between candidates & clients. We have an excellent track record of smart customer engagement ensuring minimal costs and constant revenue growth.