Manager of customer experience
About the role
Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service. Compensation $93,500.00 - $175,400.00 Purpose This field-based role within the Customer Experience service model is responsible for leading a team of Account Managers who provide customer support and build relationships with new and existing accounts within the CMU and LCC business segments. The Customer Experience Manager drives customer relationship building and retention by ensuring the team delivers necessary support through efficient resource deployment and effective engagement with Regional and Operating Site (OpSite) leadership. Responsibilities Relationship Management: Conduct customer visits, presentations, and business reviews with the team as needed. Maintain strong relationships with Regional and OpSite department leaders, build effective relationships with current and prospective customers, and engage with Global Sales Center (GSC) and National Sales leaders. Team Leadership & Performance: Lead a team of Account Managers, driving escalation management and achieving service levels, compliance standards, customer satisfaction targets, and effective issue resolution. Team Development & Training: Coordinate relevant Account Manager training to enhance skills and knowledge in areas such as industry/concept/segment expertise, internal/external technology solutions, account management best practices, communication techniques, and time management. Skills Ability to manage end-to-end initiatives across Sales and CST, meeting challenging deadlines. Ability to act as an effective escalation point for customer challenges, collaborating with appropriate teams. Strong communication skills, both internally and with customers. Effective presentation, problem-solving, and multitasking skills. Certifications Education Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree Experience 7+ years of experience, of which at least 2 leading a team Physical Demands Reasonable accommodations will be taken where necessary Travel Requirements 0-25% Rémunération 93 500,00 $ à 175 400,00 $
Objectif
Ce poste sur le terrain, au sein du modèle de service de l'Expérience client, est responsable de diriger une équipe de gestionnaires de comptes qui offrent un soutien à la clientèle et développent des relations avec les comptes nouveaux et existants dans les segments d'affaires CMU et LCC. Le ou la gestionnaire de l'Expérience client favorise le développement et la fidélisation de la clientèle en veillant à ce que l'équipe fournisse le soutien requis grâce à une affectation efficace des ressources et à une collaboration soutenue avec les équipes de direction régionales et des sites d'exploitation (OpSite).
Responsabilités
Gestion des relations
Effectuer, au besoin avec l'équipe, des visites chez les clients, des présentations et des revues d'affaires. Maintenir de solides relations avec les dirigeants régionaux et les responsables des services des sites d'exploitation (OpSite), établir des relations efficaces avec les clients actuels et potentiels, et collaborer avec le Global Sales Center (GSC) ainsi qu'avec les responsables des ventes nationales.
Leadership et performance de l'équipe
Diriger une équipe de gestionnaires de comptes, assurer la gestion des escalades, atteindre les niveaux de service, respecter les normes de conformité, atteindre les objectifs de satisfaction de la clientèle et veiller à la résolution efficace des problèmes.
Développement et formation de l'équipe
Coordonner la formation pertinente des gestionnaires de comptes afin de développer leurs compétences et leurs connaissances, notamment en matière d'expertise sectorielle, conceptuelle et par segment, de solutions technologiques internes et externes, de meilleures pratiques en gestion de comptes, de techniques de communication et de gestion du temps.
Compétences
Capacité à gérer des initiatives de bout en bout entre les équipes des ventes et du CST, tout en respectant des échéanciers exigeants. Capacité à agir comme principal point d'escalade pour les enjeux liés aux clients, en collaborant avec les équipes appropriées. Excellentes aptitudes en communication, tant à l'interne qu'avec la clientèle. Solides compétences en présentation, en résolution de problèmes et en gestion simultanée de plusieurs dossiers.
Certifications
Aucune certification particulière n'est exigée.
Formation
Baccalauréat dans une discipline connexe ou quatre (4) années supplémentaires d'expérience pertinente en remplacement du diplôme.
Expérience
Au moins sept (7) années d'expérience, dont un minimum de deux (2) années en gestion d'équipe.
Exigences physiques
Des mesures d'adaptation raisonnables seront offertes lorsque nécessaire.
Déplacements
De 0 à 25 % du temps.
About Sysco Canada Inc.
Our Vision
To be our customers’ most valued and trusted business partner.
Sysco lives at the heart of food and service. We are passionately committed to the success of every customer, supplier partner, community, and associate. We know at the core of achieving this vision is understanding and meeting the needs of our customer. As a result, everything we do begins and ends with our customers. Our passion for food – and for our customers – has made us the industry leader.
Company Overview
Sysco Canada Inc. is made up of approximately 6,000 associates who work hard to ensure the success of every customer, delivering to every major city nationwide. We are proud to contribute to the ongoing success of Sysco Corporation (NYSE: SYY) - the global leader in selling, marketing and distributing food products, equipment and supplies to restaurants, healthcare and educational facilities, lodging establishments, and other customers who prepare meals away from home.
Good things come from working at Sysco.
At Sysco, you’ll have a purpose. Our service impacts more than 500,000 customers each and every day who rely on us to deliver the most important products and services to their success. Sysco is looked to as a trusted advisor who can provide customers with experienced support in growing their business- whether we are helping a family-owned business to compete in a tough market, or providing needed supplies to hospitals and nursing homes, helping our customers succeed is what we do.
At Sysco, we offer our associates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds expectations.
Similar Jobs
Manager of customer experience
About the role
Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service. Compensation $93,500.00 - $175,400.00 Purpose This field-based role within the Customer Experience service model is responsible for leading a team of Account Managers who provide customer support and build relationships with new and existing accounts within the CMU and LCC business segments. The Customer Experience Manager drives customer relationship building and retention by ensuring the team delivers necessary support through efficient resource deployment and effective engagement with Regional and Operating Site (OpSite) leadership. Responsibilities Relationship Management: Conduct customer visits, presentations, and business reviews with the team as needed. Maintain strong relationships with Regional and OpSite department leaders, build effective relationships with current and prospective customers, and engage with Global Sales Center (GSC) and National Sales leaders. Team Leadership & Performance: Lead a team of Account Managers, driving escalation management and achieving service levels, compliance standards, customer satisfaction targets, and effective issue resolution. Team Development & Training: Coordinate relevant Account Manager training to enhance skills and knowledge in areas such as industry/concept/segment expertise, internal/external technology solutions, account management best practices, communication techniques, and time management. Skills Ability to manage end-to-end initiatives across Sales and CST, meeting challenging deadlines. Ability to act as an effective escalation point for customer challenges, collaborating with appropriate teams. Strong communication skills, both internally and with customers. Effective presentation, problem-solving, and multitasking skills. Certifications Education Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree Experience 7+ years of experience, of which at least 2 leading a team Physical Demands Reasonable accommodations will be taken where necessary Travel Requirements 0-25% Rémunération 93 500,00 $ à 175 400,00 $
Objectif
Ce poste sur le terrain, au sein du modèle de service de l'Expérience client, est responsable de diriger une équipe de gestionnaires de comptes qui offrent un soutien à la clientèle et développent des relations avec les comptes nouveaux et existants dans les segments d'affaires CMU et LCC. Le ou la gestionnaire de l'Expérience client favorise le développement et la fidélisation de la clientèle en veillant à ce que l'équipe fournisse le soutien requis grâce à une affectation efficace des ressources et à une collaboration soutenue avec les équipes de direction régionales et des sites d'exploitation (OpSite).
Responsabilités
Gestion des relations
Effectuer, au besoin avec l'équipe, des visites chez les clients, des présentations et des revues d'affaires. Maintenir de solides relations avec les dirigeants régionaux et les responsables des services des sites d'exploitation (OpSite), établir des relations efficaces avec les clients actuels et potentiels, et collaborer avec le Global Sales Center (GSC) ainsi qu'avec les responsables des ventes nationales.
Leadership et performance de l'équipe
Diriger une équipe de gestionnaires de comptes, assurer la gestion des escalades, atteindre les niveaux de service, respecter les normes de conformité, atteindre les objectifs de satisfaction de la clientèle et veiller à la résolution efficace des problèmes.
Développement et formation de l'équipe
Coordonner la formation pertinente des gestionnaires de comptes afin de développer leurs compétences et leurs connaissances, notamment en matière d'expertise sectorielle, conceptuelle et par segment, de solutions technologiques internes et externes, de meilleures pratiques en gestion de comptes, de techniques de communication et de gestion du temps.
Compétences
Capacité à gérer des initiatives de bout en bout entre les équipes des ventes et du CST, tout en respectant des échéanciers exigeants. Capacité à agir comme principal point d'escalade pour les enjeux liés aux clients, en collaborant avec les équipes appropriées. Excellentes aptitudes en communication, tant à l'interne qu'avec la clientèle. Solides compétences en présentation, en résolution de problèmes et en gestion simultanée de plusieurs dossiers.
Certifications
Aucune certification particulière n'est exigée.
Formation
Baccalauréat dans une discipline connexe ou quatre (4) années supplémentaires d'expérience pertinente en remplacement du diplôme.
Expérience
Au moins sept (7) années d'expérience, dont un minimum de deux (2) années en gestion d'équipe.
Exigences physiques
Des mesures d'adaptation raisonnables seront offertes lorsque nécessaire.
Déplacements
De 0 à 25 % du temps.
About Sysco Canada Inc.
Our Vision
To be our customers’ most valued and trusted business partner.
Sysco lives at the heart of food and service. We are passionately committed to the success of every customer, supplier partner, community, and associate. We know at the core of achieving this vision is understanding and meeting the needs of our customer. As a result, everything we do begins and ends with our customers. Our passion for food – and for our customers – has made us the industry leader.
Company Overview
Sysco Canada Inc. is made up of approximately 6,000 associates who work hard to ensure the success of every customer, delivering to every major city nationwide. We are proud to contribute to the ongoing success of Sysco Corporation (NYSE: SYY) - the global leader in selling, marketing and distributing food products, equipment and supplies to restaurants, healthcare and educational facilities, lodging establishments, and other customers who prepare meals away from home.
Good things come from working at Sysco.
At Sysco, you’ll have a purpose. Our service impacts more than 500,000 customers each and every day who rely on us to deliver the most important products and services to their success. Sysco is looked to as a trusted advisor who can provide customers with experienced support in growing their business- whether we are helping a family-owned business to compete in a tough market, or providing needed supplies to hospitals and nursing homes, helping our customers succeed is what we do.
At Sysco, we offer our associates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds expectations.