Drive for Excellence When it comes to Fords, Planet Ford is a king in the industry. Rated one of the top 25 dealerships in Canada, we have a proven track record for quality and service for the last 15 years. Planet Ford is looking for a team oriented, hardworking Parts Advisor to join their team. The ideal candidate will have strong work ethics and a willingness to learn and succeed. Reporting into the Parts Manager, this position will mainly be responsible for promoting the sales of parts and ensuring consistent flow of parts to our customers. Experience in the automotive environment will be an asset. About Us Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today: Great Experience: Every customer is entitled to a great experience Integrity: We are honest and transparent in our actions Diversity: We are stronger through the inclusion of people, brands and ideas Innovation: We passionately embrace opportunities for new and continuous improvements Empowerment: We encourage and support our people in taking initiative Giving Back: We positively impact the communities in which we live, work and raise families Here’s what you’ll deliver: Assisting customers with parts inquiries, in person, on the phone and electronically. Filling orders for Service Technicians in the Service Department. Placing orders in a timely fashion. Maintaining proper inventory levels. Inspect damaged parts brought in by customers to determine the proper replacement. Identifying the necessary part(s) required on the basis of the customer's description of issues. Examining returned parts for defects and confer with customers about exchanging the part or processing a refund. Consult catalogs for stock numbers and prices and bring parts from the stockroom. Suggesting part(s) that is interchangeable, placing special orders for a part, or referring the customers at another business location, if a customer needs a part that is not stocked. Unpacking and marking incoming parts and storing them in the stockroom according to a prearranged system. Receiving and filling telephone orders. Keeping catalogs and price lists up-to-date. Recording sales and taking inventory. Projecting a positive attitude for the benefit of our customers and fellow employees. Read, understand, and adhere to all rules, regulations and procedures as per company policies Ensure that all work performed is thorough, accurate, and completed in a timely fashion Work effectively without supervision What you need to succeed: Minimum 2 years customer service and/or cashier experience is required. Must have a valid Ontario Driver's License and good driving record. An aptitude for arithmetic, an ability to read catalogs and technical materials, and legible handwriting are all essential skills. Familiarity with the function of automobile parts, including ability to judge whether or not parts are interchangeable. Ability to navigate and utilize computers at an advanced level. Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times. Excellent verbal and written communication skills. Highly organized, detail oriented, and able to thrive in a fast paced, changing environment. Ability to exhibit professionalism with a positive attitude under pressure. Ability to read and comprehend instructions and information. Ability to work flexible hours and work around a changing schedule. What’s in it for you? Excellent management support and guidance Opportunities through our Internal career mobility program Access to health, dental and vision insurance Disability, critical illness and life insurance for the unexpected Our Employee Assistance Plan (EAP) for you and your family's wellness Discount on vehicles, service and parts for you and your family Discounts to retailers and service providers across the country Free and engaging employee events Did we mention we love giving back to our communities?! Job Type: Full Time - Permanent Compensation (expected annual compensation): $50,000 - $90,000 per year (base salary plus monthly performance-based bonuses). This range includes a fixed base salary and eligibility for monthly bonuses tied to individual results and/or department performance, which may be influenced by business volumes. Actual bonus earnings vary based on performance. Performance Auto Group is a leading automotive company in Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet, Canada’s largest indoor used car showroom. This recruitment process involves the use of artificial intelligence, and this job posting is for an existing vacancy. Performance Auto Group is an equal opportunity employer. Accommodations are available throughout the recruitment and selection process in accordance with applicable legislation. We thank all applicants for their interest; however, only those selected for an interview will be contacted. #SP