Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Job Profile: B2B Sales Customer Expert II

Job Role : Digital Marketing Expert

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

• Autonomous - We encourage and trust your decision-making skills.
• Progressive work environment- If you have skills to prove we have all ladders for you to grow
• Flexible - We believe in results
• Innovative - All ideas matter
• Inclusive - Everyone is Included and everyone wins

Join our Microsoft Digital Marketing team and assist advertisers maximize their online advertising success, while shaping the future of Digital Advertising!

Do you have solid digital marketing experience, Search Engine Marketing, PPC campaigns, and SEM, and business development background? If so, we have an exciting opportunity for you to join our team as a Microsoft Advertising Solutions Expert.

About the Role:

We are seeking a highly skilled Digital Marketing Expert to manage and grow relationships with advertising agencies supporting Small and Medium Business (SMB) clients on Microsoft’s advertising platform. In this role, you will work closely with agency partners to drive sales, optimize campaign delivery, and expand Microsoft’s footprint within the SMB agency ecosystem.

The ideal candidate has strong agency management experience, understands digital advertising solutions, and excels at consultative sales and partner collaboration.

Responsibilities

• Build and maintain strong relationships with Tier 1 and Tier 2 advertising agencies serving SMB clients.
• Collaborate with agencies to understand their client needs and position Microsoft Advertising solutions effectively.
• Drive agency-led sales growth by supporting campaign planning, strategy, and execution.
• Partner with internal Sales Coaches, Acquisition teams, and Product teams to deliver tailored solutions and training for agencies.
• Monitor agency performance metrics and provide feedback to optimize sales outcomes.
• Manage the onboarding process for new agency partners and facilitate knowledge transfer.
• Track agency pipeline and sales activities using CRM and reporting tools.
• Stay current on digital advertising trends, competitor activity, and Microsoft product updates relevant to agencies and SMBs.

Qualifications:

Required:

• 3–5 years experience in agency sales, account management, or digital advertising, ideally working with SMB clients.
• Proven ability to manage and grow agency relationships.
• Deep understanding of digital advertising products (search, display, social) and agency workflows.
• Strong communication, negotiation, and collaboration skills.
• Experience using CRM systems (Salesforce, Dynamics) and sales analytics tools.

Preferred:

• Experience supporting Microsoft Advertising or other large tech ad platforms.
• Familiarity with the SMB market and challenges faced by agencies in this segment.
• Background in delivery partner or agency environments.

Key Competencies:

• Agency relationship management
• Consultative selling and strategic account planning
• Digital advertising knowledge
• Collaboration and cross-functional teamwork
• Analytical mindset and performance tracking

Benefits & Perks

• Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
• Robust career path with a full development plan and the opportunity to grow in the organization.
• Paid 4 weeks training, 2 weeks leave.
• Continuous learning through progressive training that is specific to your tenure and skills.
• Competitive salary with incentive programs
• Positive and supportive environment
• Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Schedule

• Rotational schedule from Monday to Friday, 9 hrs shift from 9 AM to 9 PM.

Location

• Candidates are advised to be within travel distance from our primary location Yonge & Eglinton.
• Initially, this role mandates an on-site presence for the first three months, encompassing 4 weeks of training and 4 weeks of nesting. After 3 months, the position will transition into a hybrid work arrangement, aligning with our pilot program.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations

are available on request for candidates taking part in all aspects of the selection process. Should you be

invited to participate in the selection process we are committed to accommodating you to best meet

your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.