Position Title: Customer Service Representative Department: Sales & Customer Service Reports To: Customer Service Manager / General Manager Location: Mississauga

Position Summary Our client is seeking a Customer Service Representative to serve as the primary point of contact for customers, providing exceptional service and support throughout the order process. This role is responsible for processing orders, responding to customer inquiries, coordinating with suppliers and internal departments, and ensuring customer satisfaction through accurate and timely communication.

Key ResponsibilitiesCustomer Service Respond to customer inquiries by phone, email, and in person in a professional and courteous manner. Provide product information, pricing, availability, and delivery updates. Resolve customer concerns and complaints promptly and effectively. Maintain strong customer relationships through regular communication and follow-up.

Order Processing Receive, enter, and process customer orders accurately and efficiently. Prepare quotations and sales orders. Review orders for completeness, pricing accuracy, and product specifications. Coordinate order changes, cancellations, and returns as required. Monitor open orders and provide customers with status updates.

Administrative Support Maintain accurate customer records and documentation. Process and distribute order confirmations and related paperwork. Assist with invoicing inquiries and documentation requests. Prepare reports and perform data entry as required.

Coordination & Communication Liaise with suppliers, warehouse personnel, and sales representatives to ensure timely order fulfillment. Coordinate shipping schedules and delivery requirements. Assist in managing inventory inquiries and product availability. Support internal teams in achieving customer service objectives.

QualificationsEducation & Experience High school diploma or equivalent required. Post-secondary education in Business Administration, Customer Service, or a related field is an asset. Previous customer service, order desk, or administrative experience preferred.

Skills & Abilities Excellent verbal and written communication skills. Strong organizational and time-management abilities. High attention to detail and accuracy. Proficiency with Microsoft Office (Outlook, Excel, Word). Experience with ERP systems and order-entry software is an asset. Ability to manage multiple priorities in a fast-paced environment. Strong problem-solving and customer relationship skills.

Working Conditions Office-based position. Frequent interaction with customers, suppliers, and internal departments. Standard business hours: 8:30 AM to 5:00 PM. Base Pay: $65,000 – $75,000 Performance Bonus/Commission: 8% – 10%

Performance Expectations Maintain a high level of customer satisfaction. Process orders accurately and within established timelines. Demonstrate professionalism and teamwork. Contribute to the continuous improvement of customer service processes.

About the Opportunity Our client is committed to providing excellent customer service and fostering a collaborative work environment. We encourage motivated individuals who enjoy working with customers, solving problems, and contributing to a positive team culture to apply.