About Us

Founded in 1992, Province Electric Supply is a Canadian-owned and operated full-line electrical distributor serving the GTA and surrounding areas. For over 30 years, Province Electric has served the industrial, contractor, MRO, OEM, and institutional markets as a valuable link in the supply chain for electrical products. With 14 locations across the GTA, Niagara, and Southwestern Ontario, and access to over 150 leading electrical manufacturers, Province Electric Supply has the products you need and the brands you trust.

About the Role

We are looking for an enthusiastic and motivated Inside Sales Representative to join our team. This role is pivotal in assisting our branch and sales department in gaining, maintaining, and servicing customers. The ideal candidate will thrive in a multifaceted environment, handling everything from order entry and tracking sales leads to coordinating quotes, providing customer service, and assisting at the sales counter.

Major Responsibilities

• Front-line Support: Assist customers enthusiastically via email, over the phone, and at the sales counter.
• Inquiry Management: Handle incoming and outgoing customer inquiries promptly, following up on order and quote status.
• Issue Resolution: Coordinate the prompt handling of customer service requests, including pricing, expediting, billing, credits, and claims.
• Order Processing: Efficiently manage accurate order entry and continuous order maintenance.
• System Navigation: Navigate multiple systems to seamlessly build, track, and monitor customer orders.
• Scheduling: Monitor delivery schedules to ensure timeline accuracy and reliable customer fulfillment.
• Account Collaboration: Work alongside Account Managers to provide technical and product support to customers.
• Project Tracking: Track sales leads and project timelines, communicating updates clearly to both the sales team and customers.
• Inventory Awareness: Identify and highlight potential product shortages or fulfillment issues based on sales forecasts/reservations.
• Data Maintenance: Assist in the ongoing development and accurate upkeep of the customer database.
• Reporting: Create and generate regular sales and administrative reports for branch management.

Skills and Qualifications

• Experience: 2+ years of experience in a sales role (inside sales, account support, or retail sales).
• Industry Knowledge: 2+ years of experience working with electrical products or within a related technical industry.
• Computer & Tech Adaptability: Highly comfortable using computers as your primary daily work tool. Demonstrated aptitude to quickly learn, adapt to, and navigate new software and internal systems.
• Drive & Attitude: A great attitude, strong self-motivation, and a proactive willingness to learn and grow with the team.
• Product Aptitude: The ability to learn the company?s extensive catalogue of products and services, with the confidence to effectively discuss them with customers.
• Communication: Excellent verbal and written communication skills, with a strong focus on professional customer service.
• Organization: Highly organized and detail-oriented, with the ability to manage multiple tracking systems and order schedules accurately.

If you are highly motivated, have a passion for customer service, and are looking for a fun, rewarding career, we would love to talk to you about joining the Province Electric team.

Province Electric Supply is proud to be an equal-opportunity employer committed to fostering diversity, inclusion, and accessibility within the workplace. Accommodations are available upon request during the recruitment and selection process.

Job Types: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance

Experience:

• Sales: 1 year (required)
• electrical wholesale: 1 year (required)

Work Location: In person