About the role
- As an Enterprise Account Manager, you will play a critical role in fostering long-term relationships with Deliverect’s largest and most strategic customers in the US and Canada
- You will be responsible for driving growth, ensuring customer satisfaction, and identifying opportunities for expansion
- Your mission is to ensure our enterprise partners maximize the value of Deliverect’s solutions while positioning yourself as a trusted advisor and strategic partner
- Growth and Retention Ownership: Drive net revenue retention (NRR) by proactively identifying expansion opportunities, reducing churn, and ensuring continued value realisation
- Customer Relationship Management: Serve as the primary point of contact for enterprise customers, building and maintaining strong relationships from the operational level to C-suite executives
- Quota Accountability: Consistently meet or exceed sales targets by identifying opportunities within existing accounts and strategically positioning Deliverect’s offerings
- Product Adoption and Advocacy: Ensure customers are leveraging Deliverect’s full suite of features to optimise their digital ordering strategies. Provide training, best practices, and recommendations to drive adoption
- Data-Driven Insights: Analyse customer usage data to identify trends, risks, and opportunities. Use these insights to inform strategic conversations and improve customer engagement
- Cross-Functional Collaboration: Work closely with Customer Success, Sales, Product, Marketing, and Support teams to advocate for customer needs and drive mutual success
- Problem-Solving: Address customer challenges with urgency and creativity, ensuring their satisfaction and continued loyalty- Spanish language skills would be considered a strong asset
- Fluency in English is required, with strong written and verbal communication skills being essential
- Ability to thrive in a fast-paced, competitive environment, demonstrate high motivation, independence, and teamwork, and be committed to achieving common goals within the organisation
- 3+ years of experience in Account Management, Customer Success, or a related role within SaaS or restaurant technology
- Exceptional written and verbal communication skills, with the ability to articulate complex ideas in a clear and persuasive manner
- Strong business acumen and a customer-first mentality, with a passion for helping businesses succeed
- Data-driven mindset with experience using customer insights and analytics tools to inform strategy
- An understanding of the order management, restaurant technology, or food delivery industries, including familiarity with POS systems, APIs, and third-party delivery services
- Proven ability to manage complex client relationships, with a track record of driving growth and retention in a fast-paced environment
- Strong relationship-building skills, with the ability to engage stakeholders at all levels, from day-to-day users to C-suite executives
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- Fluency in English is required, with strong written and verbal communication skills being essential
