Date Posted: June 30, 2026 Location: In Person - Mississauga, Ontario Job Type: Full-Time, Permanent Salary: CA$5,000.00 per month + Commission

About Us: Founded in 2008, MAC Financial has grown to become one of Canada’s leading debt buyers. MAC’s positive work environment and huge earning potential make it a great opportunity for individuals seeking a challenging and rewarding career. We have immediate opportunities available for collection agents. This is a company owned and operated by 3 former collection agents. We strive to provide the best possible environment and payment structure for collections professionals in the industry. We are looking for motivated, empathetic, and result-driven candidates to join our team. We provide fully paid training to set you up for success.

Job Description: As a Collections Representative, you will be working directly from our call center floor. You will be responsible for managing a portfolio of delinquent accounts, conducting outbound calls, and negotiating repayment plans with customers in a high energy, supportive office. Previous collections experience is not required however call center, customer service representative, and/or accounts receivables experience is preferred.

Responsibilities: · Multi-Channel Outreach: Reaching out to delinquent account holder through various channels such as phone calls, emails, and mail. · Inbound Management: Respond to customer inquiries though various channels in a timely manner. · Negotiation: Negotiate payment arrangements and payment plans to secure debt repayment. · Documentation: Accurately recording all client interactions, arrangements, and updates in our CRM system. · Customer Service: Addressing all clients will professionalism, respect, and empathy. · Skip Tracing: Attempting to locate new customer data · Account Management: Manage 150+ accounts daily

Required Skills: · Positive attitude and good phone manner · Strong negotiation and persuasion skills · Strong attention to detail and accuracy · Excellent verbal and written communication skills · Ability to handle difficult conversations with professionalism · Ability to use CRM systems and Microsoft Windows browsers · Strong work ethic, self-starters, especially, will excel in this position · Must have strong empathy, patience, and reliability · Reliable transportation to our Mississauga office · 1-2 years of experience in a call center, customer service, accounts receivables, or a similar role is preferred

What we offer: Pay structure: $5,000 monthly base salary plus commission on gross recoveries above the monthly break. We offer six-figure earning potential to all of our collection staff. Work hours: Monday - Thursday 8:30am-6pm & Friday 8:30am-4pm, No weekends! · Vibrant and harmonious work environment · Paid training program · Consistent commission structure · Extended health and dental benefits package · Profit sharing program · Great location easily accessible by public transit and close to major highways · Accessible workplace

Benefits: Dental care Extended health care Vision care

Experience: call center, accounts receivables, or sales: 1 year (preferred)