Who Are We?

National Credit Recovery Inc (NCRi) is a digitally powered, human-delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are a sought-after solutions partner for flawless AR, Omni-Channel CX, Digital Transformation, and Smart Software solutions.

Our mission is to deliver elevated customer experiences to our clients, leveraging deep operational knowledge and process expertise, a strong and versatile technology stack, and a diverse geographic footprint. We focus on engaging early with our clients and leverage a consultative approach to deeply understand our clients’ brands and design customised solutions to complex customer challenges.

We are seeking a highly motivated, bilingual (English/French) Collections Officer for the Operations Department to assist with debt collection. The collections officer will call customers to notify them of their debts, arrange payment plans, and ensure that payments are made as soon as possible.

Why Choose NCRi

• Competitive base salary with uncapped performance-based commissions
• Comprehensive insurance coverage, incentives, and paid training
• Extraordinary referral bonus program
• Engaging perks including holiday events, gastronomic days, gifts, prizes, themed events & more
• Continuous opportunities for internal and global growth
• Monthly coaching and ongoing learning & development support
• Philanthropic initiatives and year-round employee engagement

Core Responsibilities (include, but not limited too)

As a Collections Agent, you will play a crucial role in communicating with clients for outstanding amounts. Your responsibilities include:

• Establishing professional relationships with clients, educating them on best practices
• Negotiating optimal payment arrangements to resolve customers' bills
• Maintaining a high level of professionalism in all interactions
• Contacting past-due customers by phone, negotiating payment agreements, and sending correspondence
• Updating customer account information and documenting call activity details
• Handling objections, excuses, and adhering to regulatory standards and best practices
• Achieving individual collection targets to meet department and company goals

Requirements

• 1 + years of Collections experience
• 1 + years of experience in Call Centre.
• Excellent oral and written communication skills in English for consistent collection calls
• Fluent in both English and French (for Bilingual position).
• Strong math skills with the ability to perform basic calculations quickly
• Ability to pass a background check
• Solid organizational and time management skills
• Proficiency in Microsoft Excel and Outlook
• Ability to adapt in a fast-paced environment

NCRi welcomes and encourages applications from people with disabilities. Accommodation is available upon request for candidates participating in all aspects of the selection process.

Start your exciting journey with NCRi today!