About the role
We’re seeking a Full-Time Manager, VIP Business Development to join the VIP team at PointsBet Canada. This role puts the customer at the centre of everything we do — delivering timely, accurate, and friendly support across our Sportsbook and Casino products. You’ll be on the front line of onboarding and acquiring new high-value players while reporting to the Senior VIP Account Manager. Along with generating new business, you will help resolve inquiries, support gameplay questions, building loyalty with valuable clientele, and ensuring every interaction reflects PointsBet’s commitment to excellence, fairness, and responsible gaming.
ABOUT POINTSBET
PointsBet was originally founded in the sports wagering market of Australia. It has quickly become one of the fastest growing and most dynamic sportsbook and iGaming companies in the world. Since the launch of the regulated gaming market in Ontario, PointsBet Canada has been at the forefront of the industry with its leading sports betting products and casino experience, offering best-in-class entertainment with unmatched customer satisfaction.
We provide an opportunity for our people to work in an environment that is rewarding, fun, and challenging. Our proprietary sportsbook platform and our commitment to an in-house approach power unrivalled innovation and personalized experiences that our customers cannot get anywhere else.
Our partnerships with leading sports organizations, teams, and leagues provide both our customers and team members with the opportunity to experience first-hand the thrill of an overtime goal and a buzzer beater!
Commercial Partner of the Toronto Maple Leafs, Toronto Raptors, Toronto FC, and Toronto Argonauts Commercial Partner of ClubLink Canada Authorized Betting Operator of the National Basketball Association (NBA) Authorized Betting Operator of the Women’s National Basketball Association (WNBA)
There is no greater time than now to join the PointsBet Sportsbook and Casino team You are dedicated to delivering exceptional customer experiences and supporting your teammates. You take pride in being reliable, detail-oriented, and customer-focused, even in fast-paced or high-volume environments. You value clear communication, fairness, and integrity, and you have a genuine interest in sports, online gaming, and gambling as a form of entertainment.
WHAT YOU WILL OWN
Generate New VIP Business Prospect and build a book of business with consistent and meaningful outreach, including driving acquisitions for the PointsBet VIP program. Maintain communication with players via calls, emails and text messages to communicate promotions and features to foster long-term loyalty. Plan and drive campaigns and/or events to drive first time bettors in Alberta, while maintaining end-to-end accountability for partner and VIP satisfaction and overall delivery experience. Prepare, track and report on monthly and quarterly execution plans. Monitor and report on competitive activities to ensure the VIP program is proactively and positively perceived versus competitor activity.
Daily Account Management Provide 1 to 1 support to valuable customers with account inquiries, gameplay questions, payments, promotions, and technical issues across Sportsbook and Casino products via SMS, email, phone, and other support channels. Deliver against company responsible gaming protocols, ensuring that player safety is at the forefront of all interactions with players and any other tasks assigned by the Senior VIP Account Manager.
Unrivalled VIP Experience & Advocacy Deliver a consistent positive and empathetic customer experience that reflects PointsBet’s brand and values. Identify customer pain points and escalate trends, recurring issues, or feedback to internal teams for continuous improvement. Support responsible gaming initiatives by recognizing risk indicators and following escalation protocols when required.
Compliance & Quality Assurance Adhere to all internal policies, procedures, and regulatory requirements within the Alberta & Ontario iGaming markets. Meet individual and team performance metrics, including quality standards, deliverables, & KPI’s benchmarks
Team Collaboration & Flexibility Work closely with Customer Service Agents, Payments, Trading, Marketing, VIP, and Operations teams to ensure seamless customer support. Manage multiple inquiries simultaneously while maintaining attention to detail and service quality. Demonstrate flexibility to work evenings, weekends, and peak sports periods as required while also travelling throughout Alberta to generate new business.
WHAT YOU BRING
Experience & Skills 3+ years of previous experiences in either sales, business development, customer service, and/or iGaming roles. Strong written and verbal communication skills with the ability to explain complex information clearly and calmly.
Customer-Focused Mindset Empathetic, patient, and solutions-oriented approach to customer support. Ability to remain professional and composed when handling escalations or high-pressure situations. Strong attention to detail and commitment to accuracy.
Work Style & Reliability Self-motivated, dependable, and able to work independently while contributing to a team environment. Strong time management skills with the ability to handle multiple tasks and deadlines. Willingness to work flexible, non-traditional hours, including evenings, weekends, and major sporting events.
WHY JOIN US?
PointsBet Canada is dedicated to a high-performance culture and ensuring our employees are set up to deliver their best. We offer a fun, dynamic work environment where emphasis is placed on our most important asset: our people. If you are driven and searching for a new opportunity that values people, creativity, opportunity, results, and a commitment to excellence, then this is where you want to be!
PointsBet Canada views responsible gambling as an ethical responsibility and an important part of a sustainable business model. We’re proud to be recognized as a socially responsible operator committed to integrating responsible gambling resources and tools throughout the entire player journey.
PointsBet Canada is an equal opportunity employer, committed to inclusion and diversity. PointsBet Canada does not discriminate based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability or any other basis forbidden under federal, provincial, or municipal law.
Accommodations are available on request for candidates taking part in all aspects of the recruitment process. If you require accommodation, or require recruitment documents in an alternative format, please contact us at can-hr [at] pointsbet [dot] com.
COMPENSATION $60,000.00 - $65,000.00 Plus Competitive Commission Structure
ARTIFICIAL INTELLIGENCE DISCLOSURE PointsBet Canada uses artificial intelligence–enabled tools as part of its recruitment and hiring process. These tools may be used to support activities such as application screening, resume review, and process efficiency. All hiring decisions are made by human reviewers.
VACANCY POSITION This role is being filled to support the Launch of PointsBet Sportsbook & Casino within Alberta. This position will be critical to PointsBet in order to hit company-wide growth targets in the years to come.
About PointsBet Canada
Originally founded in 2015 in Australia before expanding operations to North America, PointsBet has quickly become one of the fastest-growing online gaming operators in Ontario. We offer unmatched speed, ease of use, and a comprehensive array of pre-game and in-play sports betting options, complemented by a top-tier online casino.
Dedicated to the Canadian market, we work closely with regulators to ensure our platforms benefit consumers, operators, and Ontario. Our commitment to Responsible Gambling best practices, as evidenced by our RG Check accreditation, ensures a safe and secure environment for all players.
We prioritize technology, minimizing external dependencies to maintain control over our platform. This allows us to deliver a customized, personally tailored app experience. Our online casino offers a wide variety of games, including slots, table games, and live dealer options.
PointsBet Canada prides itself on its authentically Canadian approach, creating job opportunities in Ontario and building deep connections with local athletes, teams, and organizations. Our presence in downtown Toronto, established in December 2022, reflects our commitment to being at the heart of Canadian culture and entertainment.
With over 60 employees supporting local operations and our global business, we foster a collaborative and dynamic work environment. Our comprehensive benefits package includes generous paid time off, flexible working hours, and remote work options, promoting a healthy work-life balance and professional development.
Our partnerships with leading sports organizations, such as Maple Leaf Sports & Entertainment, the Ottawa REDBLACKS, Curling Canada, NBA Canada, and ClubLink, underscore our commitment to delivering unparalleled entertainment to Canadian bettors.
Are you looking for a new opportunity? Join PointsBet and be part of an innovative team at the forefront of the iGaming industry, shaping the future of sports betting and online gaming!
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About the role
We’re seeking a Full-Time Manager, VIP Business Development to join the VIP team at PointsBet Canada. This role puts the customer at the centre of everything we do — delivering timely, accurate, and friendly support across our Sportsbook and Casino products. You’ll be on the front line of onboarding and acquiring new high-value players while reporting to the Senior VIP Account Manager. Along with generating new business, you will help resolve inquiries, support gameplay questions, building loyalty with valuable clientele, and ensuring every interaction reflects PointsBet’s commitment to excellence, fairness, and responsible gaming.
ABOUT POINTSBET
PointsBet was originally founded in the sports wagering market of Australia. It has quickly become one of the fastest growing and most dynamic sportsbook and iGaming companies in the world. Since the launch of the regulated gaming market in Ontario, PointsBet Canada has been at the forefront of the industry with its leading sports betting products and casino experience, offering best-in-class entertainment with unmatched customer satisfaction.
We provide an opportunity for our people to work in an environment that is rewarding, fun, and challenging. Our proprietary sportsbook platform and our commitment to an in-house approach power unrivalled innovation and personalized experiences that our customers cannot get anywhere else.
Our partnerships with leading sports organizations, teams, and leagues provide both our customers and team members with the opportunity to experience first-hand the thrill of an overtime goal and a buzzer beater!
Commercial Partner of the Toronto Maple Leafs, Toronto Raptors, Toronto FC, and Toronto Argonauts Commercial Partner of ClubLink Canada Authorized Betting Operator of the National Basketball Association (NBA) Authorized Betting Operator of the Women’s National Basketball Association (WNBA)
There is no greater time than now to join the PointsBet Sportsbook and Casino team You are dedicated to delivering exceptional customer experiences and supporting your teammates. You take pride in being reliable, detail-oriented, and customer-focused, even in fast-paced or high-volume environments. You value clear communication, fairness, and integrity, and you have a genuine interest in sports, online gaming, and gambling as a form of entertainment.
WHAT YOU WILL OWN
Generate New VIP Business Prospect and build a book of business with consistent and meaningful outreach, including driving acquisitions for the PointsBet VIP program. Maintain communication with players via calls, emails and text messages to communicate promotions and features to foster long-term loyalty. Plan and drive campaigns and/or events to drive first time bettors in Alberta, while maintaining end-to-end accountability for partner and VIP satisfaction and overall delivery experience. Prepare, track and report on monthly and quarterly execution plans. Monitor and report on competitive activities to ensure the VIP program is proactively and positively perceived versus competitor activity.
Daily Account Management Provide 1 to 1 support to valuable customers with account inquiries, gameplay questions, payments, promotions, and technical issues across Sportsbook and Casino products via SMS, email, phone, and other support channels. Deliver against company responsible gaming protocols, ensuring that player safety is at the forefront of all interactions with players and any other tasks assigned by the Senior VIP Account Manager.
Unrivalled VIP Experience & Advocacy Deliver a consistent positive and empathetic customer experience that reflects PointsBet’s brand and values. Identify customer pain points and escalate trends, recurring issues, or feedback to internal teams for continuous improvement. Support responsible gaming initiatives by recognizing risk indicators and following escalation protocols when required.
Compliance & Quality Assurance Adhere to all internal policies, procedures, and regulatory requirements within the Alberta & Ontario iGaming markets. Meet individual and team performance metrics, including quality standards, deliverables, & KPI’s benchmarks
Team Collaboration & Flexibility Work closely with Customer Service Agents, Payments, Trading, Marketing, VIP, and Operations teams to ensure seamless customer support. Manage multiple inquiries simultaneously while maintaining attention to detail and service quality. Demonstrate flexibility to work evenings, weekends, and peak sports periods as required while also travelling throughout Alberta to generate new business.
WHAT YOU BRING
Experience & Skills 3+ years of previous experiences in either sales, business development, customer service, and/or iGaming roles. Strong written and verbal communication skills with the ability to explain complex information clearly and calmly.
Customer-Focused Mindset Empathetic, patient, and solutions-oriented approach to customer support. Ability to remain professional and composed when handling escalations or high-pressure situations. Strong attention to detail and commitment to accuracy.
Work Style & Reliability Self-motivated, dependable, and able to work independently while contributing to a team environment. Strong time management skills with the ability to handle multiple tasks and deadlines. Willingness to work flexible, non-traditional hours, including evenings, weekends, and major sporting events.
WHY JOIN US?
PointsBet Canada is dedicated to a high-performance culture and ensuring our employees are set up to deliver their best. We offer a fun, dynamic work environment where emphasis is placed on our most important asset: our people. If you are driven and searching for a new opportunity that values people, creativity, opportunity, results, and a commitment to excellence, then this is where you want to be!
PointsBet Canada views responsible gambling as an ethical responsibility and an important part of a sustainable business model. We’re proud to be recognized as a socially responsible operator committed to integrating responsible gambling resources and tools throughout the entire player journey.
PointsBet Canada is an equal opportunity employer, committed to inclusion and diversity. PointsBet Canada does not discriminate based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability or any other basis forbidden under federal, provincial, or municipal law.
Accommodations are available on request for candidates taking part in all aspects of the recruitment process. If you require accommodation, or require recruitment documents in an alternative format, please contact us at can-hr [at] pointsbet [dot] com.
COMPENSATION $60,000.00 - $65,000.00 Plus Competitive Commission Structure
ARTIFICIAL INTELLIGENCE DISCLOSURE PointsBet Canada uses artificial intelligence–enabled tools as part of its recruitment and hiring process. These tools may be used to support activities such as application screening, resume review, and process efficiency. All hiring decisions are made by human reviewers.
VACANCY POSITION This role is being filled to support the Launch of PointsBet Sportsbook & Casino within Alberta. This position will be critical to PointsBet in order to hit company-wide growth targets in the years to come.
About PointsBet Canada
Originally founded in 2015 in Australia before expanding operations to North America, PointsBet has quickly become one of the fastest-growing online gaming operators in Ontario. We offer unmatched speed, ease of use, and a comprehensive array of pre-game and in-play sports betting options, complemented by a top-tier online casino.
Dedicated to the Canadian market, we work closely with regulators to ensure our platforms benefit consumers, operators, and Ontario. Our commitment to Responsible Gambling best practices, as evidenced by our RG Check accreditation, ensures a safe and secure environment for all players.
We prioritize technology, minimizing external dependencies to maintain control over our platform. This allows us to deliver a customized, personally tailored app experience. Our online casino offers a wide variety of games, including slots, table games, and live dealer options.
PointsBet Canada prides itself on its authentically Canadian approach, creating job opportunities in Ontario and building deep connections with local athletes, teams, and organizations. Our presence in downtown Toronto, established in December 2022, reflects our commitment to being at the heart of Canadian culture and entertainment.
With over 60 employees supporting local operations and our global business, we foster a collaborative and dynamic work environment. Our comprehensive benefits package includes generous paid time off, flexible working hours, and remote work options, promoting a healthy work-life balance and professional development.
Our partnerships with leading sports organizations, such as Maple Leaf Sports & Entertainment, the Ottawa REDBLACKS, Curling Canada, NBA Canada, and ClubLink, underscore our commitment to delivering unparalleled entertainment to Canadian bettors.
Are you looking for a new opportunity? Join PointsBet and be part of an innovative team at the forefront of the iGaming industry, shaping the future of sports betting and online gaming!