Summary The Account Manager will be responsible for maximizing sales revenue with existing customers as well as developing new customers. This position will involve a high degree of sales strategies and planning. This role is suited to a confident and organized, sales professional, who identifies new markets, develops and manages sales objectives in support of the division’s revenue plan. Roles and Responsibilities • Foster an environment of teamwork, compliance and continual improvement. • Adhere to the Company's objectives, i.e. Safety, Quality, Environmental and Information Security • Ensure compliance with departments standard operating procedures • The Customer Service Business Account Manager reports directly to the Customer Service Sales Manager and will be responsible for developing long term relationships with new customers, while fostering a stronger relationship with existing clients. • Account Manager must be a self-starter and will act as the primary liaison between customers and cross functional team members to ensure the timely and successful delivery of solutions to support our customer’s needs. • Act as the primary point of contact for Customers on all matters specific to assigned customers. • Develop Customer Service Sales opportunities within Canada to the Company’s and its affiliated group ‘s core business capabilities (i.e. Shop Repairs, Field Services, Storage, Parts, Revamps/Rerates, Reverse Engineering). • Identify and grow opportunities within Canada and collaborate with internal and its affiliated group members to ensure growth goals. • Exhibit the ability to address and resolve customer related issues. • Leverage existing industry relationships to expand the customer base of the Company and its affiliated group. • Take lead in the coordination of compiling quotes inclusive of supporting the development of complex proposal. • Familiarity of contractual (T&C’s) requirements and negotiations. • Establish productive, professional relationships with key personnel in customer accounts. • Proactively assesses and validates customer needs on an ongoing basis. • Preparation of Sales reports involving collection and analysis of sales information. • Forecast and monitor key Account Metrics on a weekly/ monthly/ quarterly basis. • Meet assigned targets for profitable sales volume and strategic objectives. • Maintain high customer satisfaction ratings that meet company standards. • Attend weekly business unit meetings and training sessions. • Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Requirements • BA/BS degree in engineering or technical related field • 10+ years of strategic technical sales experience in an After Market/ After Sales environment • Experience in Oil & Gas, Petrochemical and Power Generation industries with centrifugal compressors and steam turbines and related turbomachinery • Highly organized, self-motivated and able to work independently, as well as work within a TEAM atmosphere.

Preferred Skills • Proficiency with essential Microsoft Office tools (Excel, Word, and PowerPoint) • Ability to produce effective reports, forecasts and presentations • Adheres to all company policies, procedures and business code of ethics. • Proven Account Management experience with rotating equipment products and customers. • Strong familiarity with customers in the O&G, Power Generation, Petro-Chemical and other Industries. • Broad technical knowledge of the entire range of company products and services, so as to effectively present CSB solutions to customers. • Demonstrated ability to communicate clearly, present solutions and influence effectively at all levels of the organization. • Familiarity with promoting repair and services capabilities for rotating machinery and other non-OEM equipment. • Excellent verbal and written communications skills. • Excellent listening, negotiation and presentation skills. • Conduct business as a representative of the company in a professional and ethical manner • Ability for overnight travel approximately 50%. • Exhibit and promote positivity within the organization

Physical Demands Ability to sit and work in front of a computer for majority of the day. Minor lifting of files and/or boxes < 5 lbs. Work environment Office environment.