<strong>Summary</strong><br><br>Do you enjoy helping to build strong relationships between an employer and its clients while working in a dynamic, innovation-driven environment? This job is for you! Delastek is constantly evolving and is looking for a Customer Relations Representative who can deliver a customer experience that matches our expertise in the aerospace industry.<br><br><strong>Key Responsibilities</strong><br><br>Reporting to the Director of Programs and Customer Service, the Customer Relations Representative will be responsible for the following:<br><ul><li>Greeting customers and visitors in a professional and friendly manner;</li><li>Following up with customers and ensuring customer satisfaction.</li><li>Identify the needs of current clients and identify business opportunities to maintain and/or build relationships of trust;</li><li>Monitor the bid process to ensure responses are provided within the prescribed deadlines;</li><li>Review contracts to ensure that client requests align with contractual agreements;</li><li>Represent the employer and maintain a consistent presence with clients;</li><li>Maintain up-to-date dashboards and provide administrative follow-ups to management and relevant departments.</li></ul><strong>Requirements</strong><br><ul><li>DEC in administration or related fields.</li><li>0 to 2 years of experience in administration, account management, or any applicable experience.</li><li>Fluency in spoken and written English</li><li>Fluency in spoken and written French</li><li>Proficiency in Excel</li><li>Ability to provide high-quality customer service</li><li>Excellent communication skills</li><li>Resourcefulness and independence</li></ul><strong>Benefits</strong><br><ul><li>Competitive compensation</li><li>Group insurance</li><li>Paid time off</li><li>Employee assistance program</li><li>VRSP</li><li>Company events through the social club</li><li>Work-life balance</li><li>Flexible schedule</li></ul>