Sales Development Representative Hybrid/Remote | Full-Time Base Salary: $50,000- $65,000 + Commission Potential (uncapped)

iTacit is seeking an ambitious, curious and driven Sales Development Representative (SDR) to join our growing team. This role is ideal for someone who enjoys engaging with prospective customers, uncovering business challenges, and creating opportunities through qualification, relationship-building, and strategic prospecting. As an SDR, you will play a critical role in generating and qualifying pipelines for Account Executives & Managers. You will manage and qualify inbound demand while proactively identifying and engaging target accounts that align with iTacit's ideal customer profile. This includes following up on marketing inquiries, tradeshow and event attendees, partner referrals, strategic account lists, and outbound prospecting initiatives. The successful candidate will be highly organized, commercially minded, and comfortable in leveraging modern sales technologies, including CRM systems, LinkedIn, AI-assisted research tools, and sales engagement platforms.

We're building a modern revenue organization grounded in process, data, and continuous improvement. This role is ideal for someone who enjoys learning, embraces technology, and wants to grow alongside a scaling SaaS company.

About iTacit: iTacit connects employees to everything they need to do their job. iTacit is an end-to-end digital workplace and training hub that puts email-free messages, a social intranet, digital forms, checklists and more into the hands of the front-line. Best Value Digital Workplace Customer Support 2026 Most Recommended for Compliance Training 2026 Best Value Remote Work Platform 2026 Most Recommended & Best Value Learning Management System 2026 Best Value Training Platform 2026 Best Functionality & Features for Form Builder 2025 Key Responsibilities You will own the timely qualification of inbound demand while partnering with Account Executives and Account Managers to identify and engage strategic target accounts through events, referrals, and account-based outreach. Proactively identify and engage target accounts through events, account-based outreach, and strategic account development initiatives. Conduct structured discovery conversations to understand prospect challenges, and business objectives, organizational fit, buying readiness, and potential business impact. Engage with Operations, Safety, HR, Learning & Development, and frontline workforce leaders across a variety of industries. Schedule qualified meetings and product demonstrations while building strong working relationships with Account Executives, Account Managers and Sales Leadership. Nurture prospective customers that may not yet be sales-ready and maintain ongoing engagement. Research, build and maintain target account and contact lists to support revenue generation initiates. Collaborate with Account Executives, Marketing and Revenue Leadership to improve prospecting effectiveness and conversion rates Maintain accurate CRM data, activity tracking, qualification outcomes, and pipeline information to support forecasting, reporting and revenue operations. Stay informed on industry trends, competitive offerings, customer challenges, and emerging technologies. Consistently meet or exceed activity, qualification, meeting generation, and pipeline contribution targets. Represent iTacit professionally and create a positive first impression throughout the buyer journey. Qualifications 3+ years of experience in sales development, business development, lead generation, inside sales, prospecting, or similar revenue focused role. Demonstrated ability to consistently achieve or exceed activity, meeting, or pipeline generation targets. Highly coachable with a desire to continuously improve through feedback and performance metrics. Excellent listening, questioning, and relationship building abilities. Naturally curious with a desire to understand business challenges and identify opportunities. Self-motivated, resilient, and comfortable working toward measurable goals. Highly organized with strong time management and prioritization skills. Ability to manage multiple opportunities, follow-up activities, and prospecting initiatives simultaneously.

Preferred Qualifications Experience working in a SaaS, technology, or B2B software environment. Experience selling into enterprise organizations, regulated industries, or operational workforces. Familiarity with HubSpot or similar CRM platforms. Experience using LinkedIn Sales Navigator, prospecting tools, sales engagement platforms, and AI-assisted research tools. Understanding of today’s prospecting, lead qualification, and account-based selling approaches. Experience working with inbound demand generation programs and outbound prospecting motions. Post-secondary education in Business, Marketing, Communications, or a related field.

Success in this Role Success in this position will be measured through: Lead response time (SLA adherence) and follow-up consistency Qualification quality Meetings booked Opportunities created Pipeline contribution CRM data quality and process adherence Collaboration with Account Executives and Revenue Leadership

Career Growth This role is designed as a foundational position within our Revenue organization. Successful team members will have opportunities to grow into Account Executives, Customer Success, Account Management and Sales Management as the company continues to scale.

Work With Us Being part of the iTacit team means being part of an organization that values its members. In addition to offering a market competitive salary, we ensure that our employees enjoy work-life balance and professional and personal growth opportunities. We have tight-knit team at iTacit. This means that everyone has a voice that is heard, and a team who will listen. Your skills and innovative ideas will have a direct influence on our product and its success. We can offer you: Competitive Salary (commensurate with experience) Performance-based commission plan Employer-sponsored RRSP Benefits plan The opportunity to work with a passionate team Flexibility to work from office/home Casual atmosphere Career growth within a growing SaaS company iTacit is committed to building a diverse workforce reflective of the diversity of Canada. We celebrate, support, and are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics. Applicants must be Canadian citizens, permanent residents, or hold a valid Canadian work permit. We greatly appreciate the interest of all candidates, however, only those selected for interviews will be contacted.