Career Opportunity

Libro Credit Union is growing!

Join Libro Credit Union as an Libro Connect Representative - Libro Connect (Call Centre)

At Libro Credit Union, every employee and every customer are a member. Everything we do is about strengthening financial well-being for a better tomorrow.

As a Certified B Corporation©, we use business as a force for good. That means:

Empowering people to live their most fulfilled lives. Supporting businesses and communities to thrive. Caring for the planet and economic growth through sustainable practices.

Libro invests in our employee’s development and career ambitions. We value candidates who are accountable, courageous, inclusive, driven to perform and have a passion for supporting people, local business and communities in strengthening their financial well-being.

We are currently hiring a Full-Time Libro Connect Representative to support our Libro Connect (Call Centre) team. This job posting is for an existing vacancy.

This key sales position focuses on pro-active activities to relationship building and coaching of members in a Contact Center environment. Responsible for working closely with all team members to identify and refer opportunities within all segments. To build and foster long term full relationships with members, and is well versed in all daily banking products and services including digital solutions and can proactively match those offerings to member needs.

The Role

Creates a world class experience applying advice-based selling with all member interactions including inbound member Calls, outbound relationship-building calls, and Email/SM. Provides tailored/personalized personal banking solutions including new accounts, digital solutions, business basics (simple business and organization accounts), overdrafts, card services and transactional support to appropriately fulfill member needs. Reaches out proactively through service follow-up to actively grow and maintain relationships and refers opportunities to appropriate specialists. Proactively seeks coaching and feedback to enhance skills and performance and mentors and supports peers to best meet member needs. Develops collaborative relationships with internal teams and business segments to effectively service members and grow business. Contributes to and provides feedback on team business plan for continual improvement and results. Participates in team activities as required to deliver on Libro’s Prosperity Purpose. Meets the compliance of established Libro and regulatory policies, procedures, and processes to serve our members in an effective and accurate manner.

What We’re Looking For

Do you have a passion that aligns with Libro’s Purpose? We want to strengthen financial well-being for a better tomorrow and we’re looking for people to join us in making a difference to people, businesses, and communities. Do you display the Libro values of Accountability, Courage, High Performance and Inclusive Mindset? Do you have a high school diploma with relevant customer service experience? Do you have 1-3 years of customer service experience with demonstrated proficiency with digital solutions?

We Offer Total Reward Programs to Set You Up for Success In & Outside of Work:

Competitive salaries and employee pension plans. Comprehensive benefit package, with all premiums paid for by Libro! Generous vacation time. Employee wellness programs. Staff accounts and staff rates on products and services. Staff appreciation programs and awards. Career development opportunities including tuition assistance. Many great perks and rewards; fitness club discounts, technology offers, travel and entertainment deals, just for being part of our great team!

If you're passionate about helping your community, interested in being part of a remarkable team, and want to do your part to strengthen financial well-being for a better tomorrow - we want to hear from you!

With a purpose beyond profit, Libro Credit Union is proud to be a Certified B Corporation, joining leaders of a global movement of people using business as a force for good©.

Libro is committed to fostering a safe, healthy, and inclusive work environment that inspires respect. As an inclusive employer we are committed to providing a fully accessible recruitment process. Email us at careers@libro.ca any time during the recruitment process to let us know what supports you may need to be successful.