Account Executive

Original job posting

Manage client projects from creative revisions and approvals through scheduling and delivery, coordinating with clients, creative teams, and internal departments. Build strong client and team relationships, handle day-to-day requests and escalations, and apply direct mail and email best practices to keep work moving productively.

Job details

We are JAM CRM, an award-winning, game-changing, forward-thinking, CRM agency tucked away in trendy Liberty Village. We’re looking for an Account Executive to join our team of over 150 1:1 communication experts who are dedicated to creating incredible work, making our client’s proud, and smashing personal and professional goals along the way. With our creativity, outstanding culture, and cool technology we may just be the best kept marketing secret in Canada. Responsibilities Project management, including creative revisions, coordination of meetings, approvals and workback schedules Liaising with creative teams and internal resources to ensure that projects are running smoothly and on time Liaising with client and addressing day-to-day challenges and opportunities Fostering positive client and internal relationships Coordination and execution of general/miscellaneous requests in the daily running of the account Developing a thorough understanding of Direct Mail and Email best practices Ensuring all internal departments have all necessary information, materials and elements in a timely manner Using your knowledge and skills to push clients, the team and the agency in the most productive direction Assist with challenging client requests or issue escalations as needed Desired Skills & Experience 2 to 5 years’ experience in Advertising/Marketing communications and/or agency experience Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail Digital and/or Direct experience is an asset Proven ability to use AI to speed up and improve your day-to-day work, with real examples you can walk us through Experience automating or simplifying repetitive tasks with AI is a strong asset Strong written and oral communication skills French is an asset Soft Skills Proactive approach to account management Confidence without ego A glass-half-full type – a positive attitude takes you places Focused on every last detail – because you get the big picture Eager to question things – there is opportunity in questions Accountable – even when that means highlighting a mistake Eager to make those around you better Always up for a challenge Passionate about advertising Thrives on multitasking Note: This is a hybrid role and employees are required in-office 3 days per week. JAM CRM is an equal opportunity employer committed to creating and maintaining an inclusive and accessible workplace. If you need assistance or require any accommodations during the interview process, please let us know at jobs@jamdirect.ca.

What you’ll do

Manage client projects from creative revisions and approvals through scheduling and delivery, coordinating with clients, creative teams, and internal departments. Build strong client and team relationships, handle day-to-day requests and escalations, and apply direct mail and email best practices to keep work moving productively.

Requirements

Candidates should have 2–5 years of experience in advertising, marketing communications, or an agency, with the ability to manage multiple accounts while maintaining attention to detail. Strong written and verbal communication skills are required; experience with digital or direct marketing, practical use of AI, and automating repetitive tasks are assets, while French is also an asset.

Listed skills

• written communication · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Account Management · Preferred
• Multitasking · Preferred
• Project management · Preferred
• Client Relationship Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Project Management
• Account Management
• Client Relationship Management
• Creative Project Coordination
• Schedule Management
• Client Communication
• Internal Collaboration
• Direct Mail
• Email Marketing
• Attention To Detail
• Multitasking
• Written Communication
• Oral Communication
• Artificial Intelligence
• Task Automation
• Problem Solving

Job areas

• Marketing
• Customer Service & Support
• Creative & Media
• Management & Leadership