Job summary

The Quality Engineer - Customer Account Manager acts as the main liaison for quality issues with customers and commercial teams, responsible for collecting root cause analysis data and providing corrective feedback. This role ensures products meet quality standards to minimize costs and maximize satisfaction while managing customer-specific requirements and coordinating technical support.

Job details

The Quality Engineer - Customer Account Manager acts as the main liaison for quality issues with customers and commercial teams, responsible for collecting root cause analysis data and providing corrective feedback. This role ensures products meet quality standards to minimize costs and maximize satisfaction while managing customer-specific requirements and coordinating technical support. Candidates should possess a preferred Bachelor's degree in Business, Commercial, Manufacturing, or Engineering, along with a minimum of 5 years in Quality Assurance and 3 to 5 years engaging with customers and suppliers in a manufacturing setting. Proficiency in quality tools like 8D, CARs, APQP, PPAP, and FMEA is required.

What you’ll do

The Quality Engineer - Customer Account Manager acts as the main liaison for quality issues with customers and commercial teams, responsible for collecting root cause analysis data and providing corrective feedback. This role ensures products meet quality standards to minimize costs and maximize satisfaction while managing customer-specific requirements and coordinating technical support.

Requirements

Candidates should possess a preferred Bachelor's degree in Business, Commercial, Manufacturing, or Engineering, along with a minimum of 5 years in Quality Assurance and 3 to 5 years engaging with customers and suppliers in a manufacturing setting. Proficiency in quality tools like 8D, CARs, APQP, PPAP, and FMEA is required.

Listed skills

Continuous Improvement · Preferred
Kaizen · Preferred
Root Cause Analysis · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

Root Cause Analysis
Corrective Feedback
Quality Standards
Continuous Improvement
Customer Requirements Management
Technical Support Coordination
Data Collection
Problem Investigation
Containment
Corrective Action Planning
KPI Monitoring
New Product Introduction Support
Six-Sigma
Poka-Yoke
Kaizen
FMEA

Job areas

Manufacturing
Engineering