Account Manager ll

Job summary

The Account Manager II manages assigned customer accounts to ensure contractual, operational, and financial objectives are met. They serve as the primary liaison to drive customer satisfaction, retention, and revenue growth through effective collaboration and issue resolution.

Job details

The Account Manager II is responsible for managing assigned customer accounts and ensuring contractual, operational, and financial objectives are achieved. This role serves as the primary customer liaison, driving customer satisfaction, retention, revenue growth, and operational excellence through effective contract management, cross-functional collaboration, and proactive issue resolution. Key Responsibilities: Manage the overall performance of assigned customer accounts in accordance with contractual agreements, service level commitments, and company objectives. Coordinate compliance, supply chain management, inventory planning, and process improvement initiatives Lead cross-functional teams to support forecasting, orderbook and pipeline management, replenishment strategies, inventory optimization, and on-time delivery performance. Facilitate regular customer meetings, performance reviews, shortage discussions, service level reviews, and broader program or contract reviews Drives long-term client relationships, aligns company solutions with client goals, and ensures mutual growth and revenue optimization.

What you’ll do

The Account Manager II manages assigned customer accounts to ensure contractual, operational, and financial objectives are met. They serve as the primary liaison to drive customer satisfaction, retention, and revenue growth through effective collaboration and issue resolution.

Requirements

The role requires experience in managing customer performance, supply chain coordination, and inventory planning. Candidates must be capable of leading cross-functional teams and facilitating regular performance and contract reviews.

Listed skills

• Supply chain management · Preferred
• Inventory Optimization · Preferred
• Account Management · Preferred
• issue resolution · Preferred
• Process Improvement · Preferred
• Forecasting · Preferred
• Cross-Functional Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account Management
• Contract Management
• Customer Satisfaction
• Revenue Growth
• Supply Chain Management
• Inventory Planning
• Process Improvement
• Forecasting
• Orderbook Management
• Pipeline Management
• Replenishment Strategies
• Inventory Optimization
• Performance Reviews
• Cross-functional Collaboration
• Issue Resolution
• Cross-Functional Team Leadership
• Cross-Functional Collaboration
• Management
• Customer Service
• Delivery Performance
• Problem Solving
• Operational Excellence
• Performance Review
• Service Level
• Contract Review

Job areas

• Management & Leadership
• Customer Service & Support
• Logistics
• Sales
• Account Manager
• Account Manager (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products